Teams at Novo

Lead growth product strategy and roadmap to acquire, activate, and retain small-business customers. Run rigorous A/B experimentation across funnel stages, use cohort-based analysis and AI to accelerate discovery and personalization, partner with product/engineering/marketing to productionalize wins, own growth KPIs and instrumentation, and build and mentor a high-performing growth team while ensuring compliance in a regulated fintech.

The Senior Designer will lead creative direction for marketing campaigns, produce high-impact designs, partner with marketing teams, and develop visual system consistency while pushing creative boundaries.

Lead a small team handling escalations, collections, and early Customer Success. Build CS frameworks, retention playbooks, and segmentation-based experiences. Drive closed-loop feedback into Product and Enablement, improve recovery outcomes, and deliver executive reporting on CX, risk, and retention metrics.