Teams at OpenAsset

Leads Support Engineers and Technical Customer Success Engineers, overseeing client support queues, technical implementations, escalations, contractor relationships, capacity planning, documentation, tooling, and AI workflow automation. The role combines people management, hands-on technical problem-solving, process improvement, and cross-functional collaboration with Sales, Customer Success, Product, Engineering, and the AI Center of Excellence.

Provide technical pre- and post-sales support to AEC clients: design solutions, build integrations, configure environments, import and transform data, write automation scripts, validate APIs and templates, and collaborate with Sales, Product, and Engineering to ensure smooth implementations and scalable technical solutions.

Lead a pooled portfolio of approximately 300 B2B SaaS customers, improving adoption through scalable digital customer success programs. Build engagement cadences, webinars, office hours, lifecycle campaigns, self-service resources, and escalation processes. Analyze customer health and product usage data to prioritize outreach, identify risks, and measure outcomes. Guide customers through product workflows, troubleshoot configuration issues, use AI and automation, and collaborate with CSMs, Product, Marketing, Sales, and technical teams.