Jobs at OPENLANE

Manage and grow a regional dealership account portfolio through consultative sales, customer retention, and new account acquisition. Serve as the primary customer liaison, promote software adoption, provide personalized guidance, resolve issues cross-functionally, document interactions in CRM, monitor sales activity and KPIs, and coach customers on marketplace best practices.

Manage and process accounts in an internal queue, meet service-level agreements, respond to customer inquiries, make outbound calls to customers and recovery vendors, and coordinate across departments. The role requires strong customer service, communication, organization, account-management, and computer skills, along with the ability to work independently and meet deadlines.

Oversees regional vehicle and facility inspection operations, ensuring inspectors and contractors meet quality standards, policies, SLAs, and customer requirements. Recruits, trains, coaches, and manages inspection teams; coordinates with marketplace and sales teams on regional capacity and growth; manages contractor relationships; supports process improvements and technology releases; analyzes data for decision-making; and works in the field 1–2 days per week while serving as a reserve inspector.

Manages franchise customer accounts across an assigned territory, partnering with internal operations and outside sales teams to grow business and improve customer outcomes. Responsibilities include coordinating stakeholders, monitoring sales and performance metrics, resolving customer issues, providing product education and technical support, and coaching customers on marketplace best practices. The role requires strong communication, organization, problem-solving, account management, and customer service skills, along with approximately 15% regional travel.

Develop and maintain backend systems and full-stack software using PHP and Node.js, including containerized microservices on AWS Kubernetes. Responsibilities include system design, coding, testing, code reviews, troubleshooting, deployments, production support, and technical guidance. The engineer collaborates with product owners, project managers, DevOps, QA, and data engineering teams throughout the software development lifecycle, emphasizing reliability, performance, maintainability, and automated testing.

Develop scalable, cloud-native APIs and a greenfield system replacing a legacy platform. Responsibilities include application development, frontend work with JavaScript frameworks, performance tuning, service API development, automated testing, production support, and end-to-end ownership of reliability and operational health. The role requires collaboration with product and platform teams, use of Azure DevOps and agile practices, and applying AI development tools to improve engineering productivity and customer outcomes.

Design and develop scalable, cloud-native APIs and a greenfield system replacing a legacy platform. Build production software using TypeScript, JavaScript, Node.js, React, GraphQL, REST, SQL, and automated testing. Contribute to architecture, performance tuning, reliability, Azure DevOps pipelines, and agile delivery while applying AI development tools and maintaining strong engineering standards.

Build and scale customer-facing Android marketplace applications using Kotlin, Compose, and modern Android architecture. Own complex features end to end, lead technical direction, improve testing and CI/CD, support releases and observability, and modernize legacy codebases. Use AI tools for coding, testing, debugging, documentation, and operational efficiency while mentoring engineers and collaborating with product, design, backend, platform, QA, and iOS teams.

Provides first-level technical support by phone and email for application, hardware, software, and network issues. Troubleshoots incidents, documents activities in ServiceNow, escalates issues appropriately, and follows cases through resolution. Supports Windows, Google Workspace, and Microsoft applications while identifying process improvements and automation opportunities. The role requires strong customer service, communication, organization, and multitasking skills, with availability for weekday shifts between 7:00 AM and 8:00 PM and overtime as needed.

Lead end-to-end product design for complex enterprise experiences, from research and concept through launch. Create wireframes, prototypes, user flows, and high-fidelity designs; collaborate with product managers and engineers; evolve the design system; mentor designers; and shape long-term design strategy while championing user-centered practices.

Analyzes customer lifetime value, retention, campaigns, sales performance, and revenue outcomes. Develops financial and business tracking models, reports, dashboards, forecasts, and ad hoc analyses. Identifies performance gaps, automates reporting processes, supports decision-making, and manages small to medium projects in partnership with management.

Build and maintain scalable, cloud-native APIs and core marketplace systems. Lead software architecture and testing discussions, collaborate across teams, and improve application reliability, performance, telemetry, and operational health. The role uses .NET Core and related technology stacks, front-end JavaScript frameworks, Kubernetes, AWS, PostgreSQL, OpenTelemetry, and AI development tools.

Coordinates vehicle impound recovery activities by supporting clients, customers, recovery vendors, and account managers. Responsibilities include assigning vendors, monitoring internal queues, maintaining reports, researching and resolving issues, documenting details, prioritizing follow-ups, and ensuring approvals, documents, and active recovery assignments are completed on schedule. The role requires strong customer service, communication, organization, multitasking, accuracy, and proficiency with Google products and multiple computer systems.

Build and scale customer-facing iOS marketplace experiences using Swift and SwiftUI. Implement feature-flagged functionality, write unit and UI tests, collaborate with Product, Design, Android, backend, QA, and senior iOS engineers, and take increasing ownership of reliability and operational health. Use AI tools for coding, refactoring, testing, debugging, documentation, and reducing repetitive work while critically validating generated outputs.

Build and maintain scalable, cloud-native APIs and high-value core system components using .NET and related technologies. Lead software architecture and testing discussions, enhance core offerings, collaborate cross-functionally, and ensure quality through code reviews, unit testing, functional testing, telemetry, and performance tuning. Mentor teammates and contribute to continuous technical and process improvement.

Build and scale customer-facing iOS applications for OPENLANE’s wholesale vehicle marketplace. Responsibilities include designing Swift and SwiftUI features, leading iOS architecture and UIKit modernization, improving testing and release practices, managing cross-cutting concerns such as authentication and analytics, using AI development tools, mentoring engineers, and collaborating with Product, Android, backend, platform, and QA teams.

Build and scale customer-facing Android marketplace features using Kotlin, Jetpack Compose, and modern Android technologies. Develop tested, production-ready software, use AI tools for coding and debugging, maintain reliability, and collaborate with Product, Design, backend, iOS, QA, and senior Android engineers. Contribute to platform concerns including authentication, analytics, feature flags, and CI while growing end-to-end feature ownership.

Provides first-level technical support and basic security triage for employees in a high-volume service desk environment. Resolves hardware, software, network, access, and application issues; manages routine identity and access requests; documents tickets; monitors security risks; escalates incidents; and improves service desk workflows. The role targets high first-contact resolution and customer satisfaction while supporting users remotely or from Carmel, Indiana.

Coordinates skip-tracing investigations to locate debtors and collateral using online resources, databases, phone outreach, and investigative techniques. Maintains account inventories, evaluates databases and vendor performance, manages vendor relationships, provides client and management updates, prepares production reports, and ensures compliance with applicable laws, confidentiality requirements, and debt-collection regulations.

Develops and optimizes transportation pricing models for a digital vehicle marketplace. Analyzes lane profitability, buyer behavior, attach rates, margins, carrier costs, seasonality, and competitive pricing. Designs A/B tests, monitors KPIs, identifies revenue leakage and growth opportunities, and recommends actions to improve transportation usage and profitability. Partners with cross-functional teams and leadership to translate complex analytical insights into pricing strategies.