Jobs at OPENLANE

Manage and grow assigned franchise customer accounts by aligning internal and external stakeholders, providing product expertise and support, coaching customers on best practices, monitoring performance, resolving issues, and driving revenue growth while partnering with outside sales and operations.

Lead workforce planning and staffing modeling to support sales, operations, support, and inspection teams. Analyze capacity, identify inefficiencies, recommend process and staffing changes, build dashboards and reporting, and partner cross-functionally to meet revenue targets and operational SLAs.

Manage and grow strategic customer accounts through outside sales, relationship building, targeted campaigns, product demonstrations, and data-driven sales strategies. Travel to customers (~25%), perform discovery, solve customer pain points, and expand portfolios by acquiring new customers and optimizing account performance.

Lead design and rewrite of cloud-native core systems. Build scalable back-end services and front-end features, drive architecture and testing discussions, mentor engineers, and improve telemetry, performance, and reliability.

Build and maintain relationships with independent auto dealers to provide floorplan financing, grow portfolio revenue, manage and balance account risk, identify new business opportunities, use CRM and promotional campaigns, and frequently travel within an assigned territory.

Build, maintain, and scale cloud-first microservices using TypeScript/Node.js. Contribute to front-end features with Angular, optimize SQL and NoSQL queries, use CI/CD pipelines, adopt AI-assisted tools, participate in Agile ceremonies, and collaborate with senior engineers to deliver reliable software.

Partner with sales leadership to deliver data-driven insights, forecasts, and performance analysis. Build reporting frameworks, scorecards, and dashboards; manage CRM processes, territory and quota administration; design experiments (A/B tests, cohorts); and streamline workflows to scale sales productivity and operations.

Lead revenue and pricing optimization by analyzing pricing, customer behavior, unit economics, and marketplace dynamics; design experiments (A/B tests, cohorts), monitor KPIs, detect revenue leakage, and partner cross-functionally to deliver data-driven recommendations that increase profitability and engagement.

Lead marketing measurement and data strategy for a two-sided B2B marketplace. Build a comprehensive measurement framework, own full lifecycle data, create executive dashboards, manage data tools (Segment, Snowflake, Domo), optimize acquisition/activation/retention across channels, implement web tracking and privacy-compliant tagging, and partner with Sales Analytics to align marketing with field acquisition.

Provide bilingual (Spanish/English) technical support for OPENLANE customers: troubleshoot hardware, software, and network issues; document interactions in Salesforce; educate users; identify product improvements; escalate complex issues; develop training materials; and maintain product knowledge.

Senior full-stack engineer building scalable, cloud-native .NET Core applications. Own and enhance core systems, lead architecture and testing discussions, collaborate with cross-functional teams, work on frontend frameworks (React/Node), telemetry, performance tuning, and cloud deployments (Kubernetes/AWS).

Manage and grow assigned dealership accounts through consultative sales, customer coaching, and cross-organizational coordination. Drive adoption, document interactions in CRM, track performance against targets, and resolve client issues to meet KPIs.

Build, maintain, and optimize marketing websites, landing pages, microsites, and reusable front-end components. Manage WordPress themes/plugins and multi-environment deployments via GitHub. Use Astro and modern front-end tooling alongside AI-assisted development to improve performance, accessibility, SEO, and analytics integrations while collaborating with design, marketing, product, and engineering stakeholders.

Provide account management and customer support for post-repo operations: process accounts, handle inbound inquiries, make outbound calls to customers and recovery vendors, collaborate across departments to meet service levels and ensure accurate information handling.

Manage and grow assigned franchise accounts by coordinating internal and external stakeholders, providing product expertise and education, monitoring performance, resolving issues with operations, and coaching customers to improve results and satisfaction.

Lead Workday configuration, support HR systems implementations, gather requirements, design processes, develop reports/dashboards, ensure data integrity and governance, and manage releases and integrations to optimize HR operations.

Drive high-volume outbound prospecting to identify and qualify new dealership accounts. Manage top-of-funnel activity, retarget lapsed users, document interactions in CRM, deliver pitches and mini-demos, and meet daily/weekly/monthly KPIs to convert leads into active marketplace users.

Provide technical support and troubleshooting for OPENLANE customers using the platform. Document interactions in Salesforce, educate customers on best practices, escalate complex issues, create training materials, identify product improvements, and maintain product and industry knowledge to ensure customer satisfaction and issue resolution.

Lead product strategy and roadmap for the Canadian buyer experience in a digital wholesale vehicle marketplace. Drive end-to-end lifecycle from discovery to delivery, partner with cross-functional teams, use customer research and data to prioritize initiatives, define KPIs tied to revenue and engagement, and mentor product team members. Leverage AI and rapid prototyping to improve customer success metrics.

Build and maintain scalable, cloud-native APIs using .NET. Enhance core platform components, lead architecture and testing discussions, optimize telemetry and performance, collaborate cross-functionally, conduct code reviews, and mentor team members.