Teams at OPENLANE

Manage and grow assigned franchise customer accounts by aligning internal and external stakeholders, providing product expertise and support, coaching customers on best practices, monitoring performance, resolving issues, and driving revenue growth while partnering with outside sales and operations.

Lead workforce planning and staffing modeling to support sales, operations, support, and inspection teams. Analyze capacity, identify inefficiencies, recommend process and staffing changes, build dashboards and reporting, and partner cross-functionally to meet revenue targets and operational SLAs.

Manage and grow strategic customer accounts through outside sales, relationship building, targeted campaigns, product demonstrations, and data-driven sales strategies. Travel to customers (~25%), perform discovery, solve customer pain points, and expand portfolios by acquiring new customers and optimizing account performance.