Nurse Navigator, Full Time, New York
Greater NYC Area
2 weeks ago
Provide exceptional customer service and virtual care by communicating with patients via live messaging, video, phone, and email.
Document within EMR.
Follow clinically validated triage protocols.
Ensure the highest quality customer service for patients and providers.
Complete basic nursing responsibilities, outpatient testing, medications, etc…
May need to troubleshoot technology with patients.
Work to ensure a seamless patient call center experience.
Coordinate lab orders, prescription orders, and radiology tests.
Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience.
Assist in identifying technology needs that improve patient experience.
Additional projects as assigned.