Teams at Papaya Global

Lead end-to-end client implementations from discovery through go-live, including configuration, data migration, testing, compliance, documentation, and handoff. Manage multiple concurrent projects, coordinate cross-functional teams, resolve risks and technical issues, and maintain client relationships. Improve implementation scalability through AI-powered workflows, agents, and no-code automations. Gather client feedback, identify process gaps, and drive continuous improvements across onboarding and operational workflows.

Prospect and qualify new customers through outbound cold calling, lead engagement, and relationship building. Generate qualified meetings and opportunities, collaborate with account executives and marketing, present Papaya’s value proposition, achieve quarterly quotas, and maintain accurate Salesforce records. Provide market feedback to improve targeting and messaging while managing priorities independently in a fast-paced environment.

Lead Papaya's global Client Success and Account Management organization to drive retention, renewals, and expansion. Manage multi-regional teams, set KPIs, run forecasting and renewal reviews, sponsor executive escalations, and align Sales, Product, Operations, and Finance. Build growth programs, leverage AI-driven analytics for forecasting and customer health, and scale processes, coverage models, and leadership to support enterprise customers.