Paperspace Careers In New York

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Support Specialist

2 weeks ago
• Work with all current and future Paperspace users to answer questions or solve problems related to our products via email support (Zendesk). • Respond swiftly to cybersecurity, billing, or privacy concerns discovered internally or reported by end users. • Partner with Engineering to identify, track, and resolve bugs. • Relay feedback and advocate for user experience improvements. • Contribute to external Help Center and internal Knowledge Base and add to process documentation. • Depending on background and interest, work with Engineering, Product, Marketing, and/or Sales on projects that contribute to the growth & success of the company (as well as your own career development!).