Jobs at PatientNow

The Fullstack Engineer will build customer-facing communication features for Recura, integrating backend services with frontend experiences across messaging workflows.

Lead product direction for an AI-powered growth and patient engagement platform, owning the roadmap across AI, voice, messaging, scheduling, and payments. Translate customer insights and business priorities into PRDs, user stories, and releases; partner with engineering and exec leadership; run customer discovery and market analysis; map workflows; monitor product metrics for adoption and retention; and manage dependencies, tradeoffs, and scalable product processes.

Build and maintain fullstack messaging and communication features for Recura, including inboxes, message threading, conversation state, automation triggers, and integrations between backend services and frontend experiences. Ensure reliability of event-driven flows, collaborate with infrastructure and product engineers, and participate in on-call incident response.

The Manager of RevOps & Automation will design and enhance systems for sales and customer success, focusing on process efficiency and data-driven insights to boost revenue and retention.

Manage a high-volume portfolio of medspa and aesthetic practice customers to drive adoption, retention, and expansion using automated playbooks, AI tools, and data-driven engagement. Build scalable engagement programs, identify churn risk, partner cross-functionally, maintain records in ChurnZero and Salesforce, and deliver digital-first customer experiences.

Provide phone, email, and ticket-based technical support for PatientNow EMR, Practice Management, and CRM platforms. Troubleshoot software issues and hardware integrations (scanners, cameras, payment devices), document cases in CRM/ticketing systems, escalate complex issues, follow up with customers, and recommend best practices to improve adoption and satisfaction.

The Sales Development Representative will generate sales pipeline growth by engaging prospects, qualifying opportunities, and scheduling product demonstrations for the sales team.

The Account Executive drives revenue by managing the entire sales cycle, acquiring new customers, and expanding existing accounts through effective relationship building and solution delivery.

The Implementation Specialist oversees onboarding for new customers, managing project timelines, customizing software, delivering training, and ensuring a smooth transition to the PatientNow platform.

The Growth Specialist drives revenue growth by partnering with sales and client teams, designing solutions for customers, and enhancing product adoption through technical engagement and consulting.