Teams at PEMCO

Provides multichannel customer service for property and casualty insurance policyholders, prospects, agents, and other customers. Handles policy, billing, payment, renewal, cancellation, claims-intake, and account-update inquiries while documenting interactions accurately. Resolves concerns, recommends suitable coverage options, protects confidential information, follows insurance regulations and company procedures, and meets quality, productivity, attendance, and customer satisfaction goals.

Provides multichannel customer service to policyholders, prospects, agents, and other customers. Handles insurance policy, billing, payment, renewal, cancellation, and basic claims inquiries; updates account information; recommends coverage options; resolves complaints; documents interactions; and follows insurance regulations, privacy requirements, and quality standards. The role requires meeting customer service, productivity, quality, attendance, and satisfaction goals while collaborating across departments.

Leads enterprise learning, onboarding, leadership development, instructional design, and workforce capability initiatives. Partners with HR and business leaders to identify capability needs, design scalable learning solutions, facilitate leadership experiences, measure effectiveness, and improve organizational readiness. Oversees learning technologies, vendors, budgets, compliance training, curriculum standards, and learning team members while aligning programs with business strategy and measurable outcomes.