Teams at PermitFlow

Own high-value enterprise customer relationships across onboarding, retention, renewals, and expansion. Build strategic stakeholder partnerships, drive product adoption and measurable ROI, manage customer risks, and advocate for customer needs in product development. Develop scalable customer success playbooks, reporting systems, and operational frameworks while collaborating with executive, product, engineering, and operations teams. The role requires approximately 25% travel to customers, conferences, and company off-sites.

Leads and grows an engineering team building new products from concept through commercial launch. Partners with product leadership to translate market hypotheses into architectures, makes build-versus-buy decisions, owns technical execution, and improves reliability, observability, and scalability. The role combines hands-on technical leadership, people management, hiring, career development, and high-ambiguity 0-to-1 product development.

Lead and grow the engineering team responsible for PermitFlow’s agentic AI infrastructure and evaluation systems. Own architecture for orchestration, model serving, reliability, latency, cost, and failure handling. Build evaluation pipelines using golden datasets, LLM-as-judge systems, human annotation, and online monitoring. Partner with product leadership to define automation quality standards, drive the technical roadmap, improve production reliability, and hire and develop AI-focused engineers.