Teams at Persistent Systems

Analyze operational, financial, customer, product, and program data to produce actionable insights. Build trusted datasets, semantic models, dashboards, reports, and analytical workflows using Power BI, SQL, Python, and related tools. Define KPIs, validate data, investigate discrepancies, perform statistical analyses, improve reporting automation, document lineage, and communicate findings to technical and nontechnical stakeholders. The role also supports governed self-service analytics, custom visualizations, and responsible generative AI applications.

Tests Wave Relay software across products, developing and maintaining automated regression, performance, functional, stress, and manual tests. Creates test plans, procedures, and reports; supports software, hardware, R&D, and field engineering activities; integrates sensors and systems; and validates product quality against customer and management requirements. The role also requires Linux scripting, networking knowledge, process improvement, and travel to customer sites.

Leads technical support for Wave Relay products, providing customer assistance through phone, email, and ticketing systems. Troubleshoots networking, hardware, software, and configuration issues; manages escalations and ticket queues; tests products and software builds; and develops documentation and knowledgebase content. The role also identifies recurring issues, improves support workflows, and partners with Engineering, IT, Operations, and Product Management to strengthen customer outcomes and support scalability.