Teams at Philips

Provides frontline clinical customer support for PACS products, troubleshoots application and product issues, manages escalations, coordinates cross-functional resolution, and conducts root cause analysis. Delivers clinical education and training to customers and internal teams, documents corrective actions, monitors quality and safety concerns, and recommends improvements. Requires PACS, healthcare technical support, or radiology experience; strong hospital workflow knowledge; and familiarity with DICOM, HL7, and Vue PACS.

Leads complex enterprise radiology product deployment projects from planning through implementation. Responsibilities include managing scope, budgets, timelines, risks, dependencies, customer relationships, cross-functional teams, technical integrations, onboarding, and regulatory requirements. The role advises customers, resolves complex issues, supports presales, tracks performance, and drives continuous improvement. Healthcare IT, radiology or cardiology informatics experience and knowledge of DICOM, HL7, and clinical workflows are required.

Manages complex customer-facing cloud and PACS projects from initiation through closeout. Responsibilities include project planning, budgeting, scheduling, risk mitigation, stakeholder communication, team leadership, customer-site implementation, regulatory compliance, change management, KPI oversight, and continuous process improvement.