Pilotfiber
Pilotfiber Benefits Overview
Compensation + Benefits
Offers 401(K)
Offers life insurance
Offers occupational accident insurance
Offers disability insurance
Offers supplemental life insurance
Offers company equity
Offers dental insurance
Offers health insurance
Offers Health Savings Account (HSA)
Offers Flexible Spending Account (FSA)
Offers vision insurance
Offers generous parental leave
Company Culture
Provides commuter benefits
Work-Life Balance + Wellbeing
Offers company-sponsored outings
Offers gym membership
Offers generous PTO
Provides paid sick days
Provides paid holidays
Career Growth + Development
Job training & conferences
Recently posted jobs
Other
Manage channel partner requests including deal registration, quotes, and service orders; coordinate with Sales Engineering, Network Engineering, Service Delivery, and Finance; maintain CRM and sales data accuracy; track partner commissions; distribute sales collateral; and represent the channel team at industry events as needed.
Other
Manage 24/7 support operations and on-call rotations, ensure SLA/SLO adherence, lead Tier 1/2 teams, handle escalations, improve processes/documentation, collaborate with engineering and delivery teams, analyze support metrics, and implement tools and automation to enhance customer experience.
Other
Provide phone and email customer support for business connectivity, troubleshoot and escalate technical issues, handle account and billing changes, investigate outages and notify customers, liaise across internal teams, perform proactive outreach and data cleanup, surface support trends and customer feedback, and meet SLAs/SLOs.
