Jobs at Plenful

Lead end-to-end product development for healthcare operations AI platform: discovery, roadmap, execution, and commercial outcomes. Translate complex workflows into scalable solutions, define success metrics, build customer feedback loops, ensure HIPAA and regulatory-compliant design, and work closely with engineering, design, go-to-market, and executive leadership.

Own customer relationships from implementation through retention and expansion. Monitor account health, run usage and ROI analyses, lead business reviews, manage implementations with technical teams, identify expansion opportunities, and set standards for clear customer communication and scalable, data-driven processes.

Lead technical implementations and configuration for new customers, provide omnichannel support and documentation, engage customers to gather requirements and feedback, collaborate with Account Management, Sales, Product, and Engineering to drive successful deployments and expansions, and help refine implementation processes to accelerate customer value.