Teams at Pontera

Build and maintain production data pipelines, integrations, semantic models, AI agents, copilots, and automated workflows using business data. Partner with Sales, Marketing, RevOps, and Customer Success to deliver reliable analytics and automation solutions. Establish data quality, monitoring, evaluation, access controls, and deployment practices while enabling colleagues to adopt AI tools effectively.

Provide software support to clients by answering questions, troubleshooting issues, investigating unclear problems, documenting and escalating complex matters, and collaborating across teams. The role requires clear, empathetic communication, sound judgment, organization, and proactive identification of recurring customer issues. Representatives also support initiatives that improve customer experience.

Drive advisor activation from registration to five managed clients within 90–120 days. Manage a named advisor pipeline, conduct onboarding and structured sales meetings, create urgency using Challenger and SPIN methodologies, perform outbound engagement, track activation milestones, and negotiate and close asset upsell opportunities with existing SMB customers.