Teams at Protocol Behavioral Health

Supports day-to-day virtual behavioral health clinic operations, including patient referrals, record creation, appointment reminders, scheduling changes, provider communication, internal helpdesk triage, billing administration, and data accuracy across EMRs and operational tools. The role also identifies process gaps and escalates operational issues while providing a smooth virtual front-desk experience for patients and providers.

Owns Protocol’s growth infrastructure, sales pipeline, forecasting, CRM, marketing automation, content, branding, campaigns, and external messaging. Builds financial and operational models, manages the sales cycle, develops marketing programs, supports executive initiatives, prepares leadership materials, and improves scalable processes across growth and operations. This hands-on role partners with senior leadership to execute go-to-market priorities in a fast-growing healthcare services company.

Lead and own end-to-end partner implementations, translating partnership requirements into executable plans, coordinating cross-functional teams, managing up to two concurrent launches, providing onsite support, refining playbooks/templates, and driving broader operations projects to improve processes and tooling.