Teams at Reachdesk

Support onboarding and manage a portfolio of new SaaS clients, helping them adopt the platform, increase usage, and achieve gifting program outcomes. Build stakeholder relationships, recommend gifting strategies, identify account expansion opportunities, introduce new capabilities, and meet spending and usage targets. Partner cross-functionally to improve the client experience, with a path to Client Success Manager within approximately six months based on performance.

Own retention, renewals, and growth for a portfolio of existing customers. Drive upsell, cross-sell, and expansion, lead renewal negotiations, run account planning and business reviews, prospect within accounts, and coordinate cross-functional teams to deliver measurable outcomes and strong customer relationships.

Execute outbound lead generation and ABM campaigns to identify, engage, and qualify mid-market and enterprise SaaS prospects. Use multi-channel outreach (email, phone, social), maintain CRM (Salesforce, Salesloft), analyze buying signals and product usage, build pipeline, represent the company at industry events, and collaborate with Sales, Marketing, and Customer Success to optimize conversion and handoffs.