Teams at Reality Defender

Serve as the technical owner for a portfolio of enterprise and government accounts: onboard and integrate customers, diagnose and resolve API/webhook issues, write/debug integration snippets, drive technical escalations with Engineering, translate model behavior for customers, produce documentation and runbooks, and feed product teams with field insights to reduce friction and retention risk.

Own and evolve AWS and Azure cloud infrastructure, designing secure, scalable, highly available architectures. Build infrastructure as code with Terraform, manage Kubernetes and containerized workloads, improve CI/CD, observability, reliability, disaster recovery, and cloud security. Troubleshoot production incidents, automate operational processes, support AI/ML workloads, contribute to SOC2, ISO, and FedRAMP compliance, mentor engineers, and define the long-term cloud and DevOps roadmap.

Develop and maintain Microsoft Teams bot applications with low-latency real-time audio/video streaming on Windows using C#/.NET. Deploy and operate containerized workloads in Kubernetes, diagnose media issues (codecs, buffering, sync), integrate with Microsoft APIs, write automated tests, and produce technical documentation.