Jobs at The RealReal

Own customer experience product strategy and roadmaps across web and mobile commerce. Lead experimentation, data analysis, usability testing, customer research, and post-purchase experience improvements. Partner with Engineering, Design, Marketing, Merchandising, AI, and Analytics teams to deliver features that improve engagement, conversion, trust, and customer lifetime value. Communicate product vision and priorities to executives while balancing short-term delivery with long-term strategy.

Authenticates luxury fine jewelry and watches, evaluates diamonds, colored stones, metals, condition, and quality, researches market value and demand, sets approved list prices, enters product data, and supports pricing and process improvements. The role requires meeting production targets in a high-volume environment while maintaining precision, organization, collaboration, and attention to detail.

Drive boutique revenue through proactive luxury retail sales, client outreach, relationship building, KPI ownership, styling advice, merchandise presentation, and opening and closing operations. Manage a personal book of business, deliver elevated customer experiences, educate clients about sustainable luxury, and use Salesforce and internal tools to track preferences and sales activity.

Leads integrated go-to-market strategy across campaigns, launches, seasonal moments, partnerships, and company priorities. Aligns brand, creative, communications, performance marketing, CRM, product, retail, and other teams around objectives, audiences, messaging, timelines, KPIs, and ownership. Establishes planning cadences, governance, measurement frameworks, and optimization loops; recommends prioritization and resource tradeoffs; presents plans to senior leadership; and manages marketing talent while remaining hands-on.

Drive boutique revenue through proactive luxury sales, client outreach, relationship building, and KPI ownership. Provide elevated customer experiences, styling advice, and sustainable luxury education while maintaining merchandise presentation and executing opening and closing procedures. Track client preferences and sales activity using Salesforce and internal tools. Requires flexible availability, including evenings, weekends, and holidays.

Engage customers to exceed sales goals, conduct proactive outreach, and educate buyers and consignors about sustainable luxury. Manage consignment drop-offs, explain valuation processes, review and catalog luxury items, resolve consignor concerns, and maintain boutique standards through merchandising and replenishment. Support store opening and closing procedures while delivering a polished, client-focused experience in a fast-paced retail environment.

Lead and operationalize high-priority revenue initiatives across Sales, Marketing, Product, Merchandising, Finance, and Operations. Build business cases, define governance and KPIs, manage cross-functional execution, track impact via dashboards, and report results to executive leadership.

Lead pricing strategy and execution for Womens, Mens & Vendor channels. Manage and develop a pricing team, analyze KPIs, implement pricing models, collaborate cross-functionally, improve pricing algorithms and automation, and drive revenue while preserving consignor experience.