Jobs at The RealReal

Oversee the authentication of fine jewelry and watches, ensuring quality and accuracy in pricing while managing a team. Engage in training and maintaining workflow efficiency.

Lead development and execution of omnichannel campaigns, collaborating with Merchandising, Marketing, and Creative to drive engagement and growth. Responsible for strategic planning, KPI establishment, and campaign optimization across channels with a focus on driving GMV and consumer engagement.

Manage and coach a team of Business Development Representatives to meet outreach, qualification, and booking KPIs. Monitor calls and productivity, resolve escalations, partner with sales leaders, hire and train staff, analyze workflows and performance data, and provide coverage as needed to drive consignment growth and team results.

Design and deliver inclusive employee experience programs across the lifecycle. Lead onboarding, ERG strategy, engagement and recognition tools, integrate DEI into people processes, partner cross-functionally, measure impact using engagement metrics, and optimize culture and internal brand.

The Customer Experience Specialist enhances customer satisfaction through sales engagement, communication of processes, and maintaining product quality while supporting store operations and consignor relations.

The Senior Product Manager, Customer Experience will lead the modernization of digital experiences, focusing on customer journeys, cross-functional collaboration, data analysis, and strategic product vision with long-term impact.

The Experience Designer will oversee the design of interiors and events, managing creative development, sourcing materials, and collaborating with teams to ensure brand consistency and aesthetics in retail and office spaces.

Drive new consignor business through high-volume outreach (50-100 contacts/day), convert marketing leads, close sales, review contracts, set pricing expectations, maintain CRM hygiene and pipeline visibility, and meet quota in a fully remote, commission-driven role.

Drive boutique revenue through proactive floor selling, clienteling, and outreach to grow a personal book of business. Meet sales KPIs, provide luxury brand storytelling and styling, maintain merchandising and brand standards, execute opening/closing procedures, and use Salesforce and internal tools to track client preferences.

Manage inbound consignment processing, inventory control, and data entry to maintain service level agreements. Coordinate logistics for shipments and transfers, communicate with internal teams and consignors, uphold loss prevention and safety, and ensure accurate records in the client management system.

Lead the MarTech product vision and strategy to optimize acquisition, retention, CLV and ROAS. Own core marketing data and tech infrastructure (CDP, identity, automation), manage multiple engineering squads and data science partners, write technical requirements, prioritize roadmaps, measure impact, and mentor cross-functional product talent.

The Customer Experience Lead enhances customer service and supports store operations, driving sales and brand loyalty while coaching team members.

As Senior Director of Creative Strategy, you will partner with the Chief Brand Officer to lead creative operations, manage teams, drive project execution, and ensure alignment with company goals. Your focus will be on strategic initiatives and mentoring staff.

The Operations Strategy Lead drives data-informed decisions, analyzes operational performance, designs experiments, supports KPI tracking, and collaborates across teams to improve performance and achieve strategic goals.

The Luxury Account Specialist drives repeat consignment business by connecting with clients, utilizing software for lead follow-up, and providing excellent customer service while achieving sales targets.