Jobs at The RealReal

The Experience Designer will oversee the design of interiors and events, managing creative development, sourcing materials, and collaborating with teams to ensure brand consistency and aesthetics in retail and office spaces.

Drive boutique revenue through proactive floor selling, clienteling, and outreach to grow a personal book of business. Meet sales KPIs, provide luxury brand storytelling and styling, maintain merchandising and brand standards, execute opening/closing procedures, and use Salesforce and internal tools to track client preferences.

Lead pricing strategy and execution for Womens, Mens & Vendor channels. Manage and develop a pricing team, analyze KPIs, implement pricing models, collaborate cross-functionally, improve pricing algorithms and automation, and drive revenue while preserving consignor experience.

Drive new consignor acquisition within an assigned territory through high-volume outreach (phone/text), convert marketing leads, review contracts, set pricing expectations, maintain CRM hygiene and pipeline, and meet quota in a fully remote, commission-driven sales role focused on luxury goods.

Authenticate and inspect luxury fine jewelry and watches using GIA techniques and testing for metal purity; identify diamonds and colored stones; research market value; set list prices with oversight; enter product data; meet production targets; and support process and system improvements in a high-volume, quality-focused environment.

Qualify inbound and marketing-generated consignor leads via phone/text/email, nurture prospects, and hand off qualified leads to sales channels. Use internal tools/CRM to educate leads about consignment, pricing, and next steps in a fully remote, commission-driven role requiring weekend availability.

Authenticate and appraise luxury handbags in-store, manage valuation appointments, provide pre-consignment pricing, monitor sell-through performance, convert appointments to consignments, and support store operations and occasional on-site or remote pricing initiatives while delivering a high-touch client experience.

Drive new consignor acquisition through localized partnerships, community outreach, events, and targeted marketing. Plan and execute experiential and revenue-focused events, manage quarterly budgets and ROI, leverage social platforms and retail teams to build local brand awareness, and travel extensively within the assigned market to meet consignor and revenue goals.

Lead and operationalize high-priority revenue initiatives across Sales, Marketing, Product, Merchandising, Finance, and Operations. Build business cases, define governance and KPIs, manage cross-functional execution, track impact via dashboards, and report results to executive leadership.

Lead annual and quarterly sales planning, forecasting, and territory design for a retail marketplace. Build models and analytics to set targets, optimize capacity, size new revenue streams, and present insights to senior leaders. Drive process and tooling improvements, partner cross-functionally with Sales, Finance, Merchandising, Marketing, and Operations, and hire and develop a strategic planning team.

Design and produce high-end learning experiences (self-paced, instructor-led, microlearning) using Articulate 360, Adobe Suite, Camtasia and AI tools. Architect learning journeys, prompt-engineer AI Personas, partner cross-functionally with SMEs, rapidly prototype MVPs, and embed performance support to solve operational friction and drive business results.

Oversee the authentication of fine jewelry and watches, ensuring quality and accuracy in pricing while managing a team. Engage in training and maintaining workflow efficiency.

Manage and coach a team of Business Development Representatives to meet outreach, qualification, and booking KPIs. Monitor calls and productivity, resolve escalations, partner with sales leaders, hire and train staff, analyze workflows and performance data, and provide coverage as needed to drive consignment growth and team results.

Design and deliver inclusive employee experience programs across the lifecycle. Lead onboarding, ERG strategy, engagement and recognition tools, integrate DEI into people processes, partner cross-functionally, measure impact using engagement metrics, and optimize culture and internal brand.

The Senior Product Manager, Customer Experience will lead the modernization of digital experiences, focusing on customer journeys, cross-functional collaboration, data analysis, and strategic product vision with long-term impact.