Jobs at RealTime

Manage strategic customer relationships for a clinical research SaaS platform. Drive adoption, satisfaction, retention, renewals, and account expansion through success plans, proactive engagement, training, product guidance, and issue resolution. Collaborate with sales, product, professional services, and support teams; track customer health, usage, satisfaction, and renewal metrics; communicate insights through reports and business reviews. Travel up to 15% to meet key accounts.

Provides first-line customer support for clinical research SaaS platforms by managing tickets, triaging and resolving Tier 1 issues, documenting cases in Salesforce, guiding users through workflows and account management, conducting training, and escalating complex issues. Maintains HIPAA compliance, monitors SLA performance, contributes to knowledge-base content, and communicates customer feedback to internal teams.

Leads product marketing for a SaaS company serving the clinical research industry. Responsibilities include go-to-market strategy, positioning, messaging, competitive intelligence, sales enablement, marketing collateral, thought leadership, customer advocacy, and collaboration with Product, Sales, Growth Marketing, and Customer Success. The role requires strategic leadership, strong communication, healthcare market knowledge, and at least seven years of product marketing experience, including team leadership.

Leads Agile practices across 12 engineering teams, coaches 6–7 Scrum Masters, directly supports two teams, and manages scaled Agile ceremonies. Owns Jira and GitHub delivery, code review, defect, and quality metrics, including eazyBI reporting. Acts as the primary conduit between Product and Engineering, coordinates dependencies and release planning, improves Agile maturity, and communicates delivery risks and quality trends to technical and business stakeholders.

Supervises the billing and accounting team while overseeing accounts receivable, collections, credit card, banking, payroll, reconciliations, and financial close activities. Reviews invoices and billing issues, supports GAAP financial statements, maintains accounting data, ensures regulatory and internal policy compliance, and improves processes and controls. The role also assists with hiring, training, performance reviews, special projects, and accounting analysis.

Serves as the technical authority across multiple Agile teams, leading complex full-stack feature delivery across backend, frontend, and mobile platforms. Responsibilities include architecture and implementation decisions, production coding, code reviews, mentoring, technical ownership, risk mitigation, cross-functional collaboration, and improving reliability, security, and engineering standards. The role is remote and supports a regulated SaaS clinical research platform.