Teams at RealTime

Manage strategic customer relationships for a clinical research SaaS platform. Drive adoption, satisfaction, retention, renewals, and account expansion through success plans, proactive engagement, training, product guidance, and issue resolution. Collaborate with sales, product, professional services, and support teams; track customer health, usage, satisfaction, and renewal metrics; communicate insights through reports and business reviews. Travel up to 15% to meet key accounts.

Provides first-line customer support for clinical research SaaS platforms by managing tickets, triaging and resolving Tier 1 issues, documenting cases in Salesforce, guiding users through workflows and account management, conducting training, and escalating complex issues. Maintains HIPAA compliance, monitors SLA performance, contributes to knowledge-base content, and communicates customer feedback to internal teams.

Leads product marketing for a SaaS company serving the clinical research industry. Responsibilities include go-to-market strategy, positioning, messaging, competitive intelligence, sales enablement, marketing collateral, thought leadership, customer advocacy, and collaboration with Product, Sales, Growth Marketing, and Customer Success. The role requires strategic leadership, strong communication, healthcare market knowledge, and at least seven years of product marketing experience, including team leadership.