Jobs at Reliance Matrix

Archives and scans policy documents, updates internal policy databases, processes correspondence and new business applications, and supports billing, premium processing, payment reversals, and suspense management. The role assists clients, brokers, agents, Accounting, Underwriting, and Policy Services while handling mailroom tasks, reporting, follow-up, and special projects under management oversight.

Monitors and reconciles insurance transactions across policy, general ledger, and banking systems while maintaining data integrity and regulatory compliance. Serves as the liaison between Finance, IT, Claims, Underwriting, and vendors on system issues, enhancements, and integrations. Completes regulatory filings and supports automation, analytics, and AI initiatives through requirements definition, data validation, testing, documentation, training, and ongoing monitoring.

Reviews and manages employee accommodation requests, evaluates medical documentation and job restrictions, facilitates the ADA interactive process, and coordinates with employees, healthcare providers, supervisors, HR, and vendors. The role maintains confidential health information, ensures HIPAA compliance, educates stakeholders on accommodations and return-to-work processes, tracks caseloads, documents decisions, and supports process improvements while staying current on applicable laws.

Responsible for selling and servicing group employee benefit products within an assigned territory. Develops broker relationships, achieves line-of-business sales goals, follows underwriting and administrative procedures, services policyholders and brokers, and supports regional sales office operations. Requires at least three years of group employee benefits sales experience, with travel of up to 50%.

The Absence Management Specialist manages claims between clients, employees, and healthcare providers while ensuring compliance with regulations and quality customer service.

This role involves adjudicating LTD claims, conducting investigations, calculating benefits, and managing claims while providing customer service in a high-pressure environment.