Jobs at Reliance Matrix

The National Client Executive manages client relationships for national accounts, drives retention and growth, and develops strategies for client success while ensuring high customer satisfaction.

Designs, develops, and delivers instructor-led and virtual training for new hires and existing staff; creates curriculum, assessments, and job aids; coaches and mentors learners; evaluates training effectiveness; collaborates with leadership to identify training needs and optimize knowledge management and processes; may travel up to 20% for training.

Supports new client launches by mapping, transforming, reviewing, correcting, and loading historical leave data into Reliance Matrix systems. Analyzes requirements, tickets, business impacts, and complex datasets; leads conversion projects; researches system issues; responds to customer inquiries; documents resolutions; prioritizes escalations; and communicates project updates. The role also contributes to systems support and continuous improvement while collaborating across teams to improve claimant and operations experiences.

Manage employee accommodation requests under ADAAA, PWFA and state law by reviewing medical documentation, conducting interactive assessments, coordinating with employees, employers and medical vendors, maintaining HIPAA-compliant records, and educating HR on return-to-work and accommodation processes.

Responsible for selling and servicing group employee benefit products within an assigned territory. Develops broker relationships, achieves line-of-business sales goals, follows underwriting and administrative procedures, services policyholders and brokers, and supports regional sales office operations. Requires at least three years of group employee benefits sales experience, with travel of up to 50%.

The Absence Management Specialist manages claims between clients, employees, and healthcare providers while ensuring compliance with regulations and quality customer service.

This role involves adjudicating LTD claims, conducting investigations, calculating benefits, and managing claims while providing customer service in a high-pressure environment.