Jobs at Richemont

Support purchasing, merchandising and pricing to optimise stock placement, sell-through and profitability. Produce stock and purchasing analysis, manage weekly store replenishment and visual merchandising, execute regional campaigns, report on trends, and collaborate with Purchasing, Pricing, Finance and Country Managers to improve inventory velocity.

Lead and implement the CRM and Clienteling strategy for the Americas, driving client acquisition, retention and omnichannel engagement. Deliver CRM training, analytics and insights (predictive modeling, reporting), manage gifting and new tool launches, support boutique and partner activations, and report on program performance and ROI to HQ and commercial teams.

Lead workforce management analysis and system support for retail boutiques: troubleshoot WFM systems, forecast demand, analyze staffing and adherence, produce reports, recommend schedule and headcount changes, and present data-driven insights to senior leadership.

Lead and manage cross-functional brand strategy projects from brief to post-project analysis. Define scope, timelines, stakeholder communications, drive execution, report KPIs, support strategic presentations, market research, and improve processes.

Provide employment-law counsel across the Americas: advise HR and management on hiring, performance, wage/hour, benefits, leaves, investigations, terminations, restructurings, and compliance; manage litigation and agency matters; draft and negotiate employment agreements; develop policies and trainings; monitor legal developments; manage outside counsel and support cross-functional business needs.

Lead FP&A for Cartier, building budgets, forecasts, driver-based models, variance analysis, and KPIs. Partner with Commercial, Marketing, Supply Chain, and Construction to provide financial insight, support strategic decision-making, oversee monthly reporting, and mentor the FP&A team.

Regional HQ role planning and executing retail events and trunk shows, developing CRM and client engagement strategies, driving client acquisition/retention, delivering retail training and product launch materials, managing CRM tools and analytics, aligning activations with merchandising, and coordinating cross-functional initiatives to maximize North American store sales.

Lead IT strategy and operations across the Americas, manage IT staff and vendors, oversee infrastructure (networks, servers, applications), control IT budget, deliver projects lifecycle-to-completion, maintain help desk performance and SLAs, and report IT performance to executive leadership.

Lead PR strategy and execution for the Maison across Brand, Commercial, and Arts & Culture in North America. Secure top-tier editorial coverage, manage press relations, craft messaging and materials, run editorial projects and activations, collaborate with cross-functional teams, and monitor media trends to amplify visibility and cultural relevance.

Provide personalized luxury client service in a boutique, sell watches and accessories to exceed sales targets, develop and manage client relationships and CRM, handle customer service requests, act as brand ambassador, execute visual merchandising and boutique operations, and support team goals while leading specific boutique functions (VM, operations, CRM).

Support Brand Strategy & Planning through project coordination: develop and maintain project plans, dashboards and KPI trackers; prepare presentations and status reports; conduct market research and competitive analysis; facilitate cross-functional meetings and maintain visual identity tools and templates.

Manage and develop a team of production jewelers and CAD designers to manufacture jewelry to quality/cost/delivery targets. Oversee production planning, STOs, training, precious metal inventory, audits, external workshop technical coordination, and perform jewelry production ~50% of the time. Ensure schedules, estimates, quality standards, safety, and continuous improvement in the Cartier New York workshop.

Lead Commercial Learning & Development for Cartier North America, define strategy and measurement, manage a distributed team, partner with commercial leaders, spend ~70% time in field to drive selling skills, client experience, and adoption of learning technologies while using data to identify gaps and measure ROI.

Lead FP&A for Van Cleef & Arpels Americas, driving budgeting, forecasting, CapEx and cash flow management. Produce monthly/quarterly reporting and variance analysis, upload data into Gemini/Anaplan, partner with accounting for close and audits, maintain investment management systems, and provide financial guidance to brand and regional teams.

Support CRM-driven client acquisition, retention, and boutique performance across the Americas. Maintain data integrity, build dashboards and segments, analyze campaign and clienteling metrics, enable boutiques on CRM tools, and support high-touch client events and initiatives.

Serve clients in a luxury boutique to achieve individual and store sales goals. Maintain product knowledge, client relationships (clienteling), visual and housekeeping standards, assist with inventory and projects, operate POS, and follow loss-prevention and store procedures.

Maintain and cleanse the client database, ensure data governance and quality, build and support client-facing reports and KPIs, extract client lists for activations, and generate insights to inform client acquisition, loyalty, and retention strategies while partnering with cross-functional teams.

Deliver personalized, premium client experiences by building long-term relationships, achieving sales targets, demonstrating product expertise (timepieces), supporting boutique operations, merchandising, inventories, events, and after-sales service.

Drive boutique sales by meeting individual and store targets, manage full sales process, deliver exceptional luxury client service, maintain CRM and client data, participate in events and networking, handle objections, and support brand guidelines and communications.

Serve as a Maison ambassador by meeting/exceeding sales targets, delivering exceptional client service and CRM follow-up, supporting after‑sales, assisting boutique operations (merchandising, inventories, displays), and participating in events and trainings. Maintain brand standards, product knowledge, and weekend availability.