Jobs at Richemont

Build and maintain scalable analytics data products, including dbt transformation models, Airflow workflows, LookML models, dashboards, and reporting solutions. Translate business requirements into production-ready data models, ensure data quality and governance, investigate discrepancies, and partner with regional markets and business functions. Support analytics products across client, finance, customer service, and supply chain while automating recurring analyses and maintaining existing reporting solutions.

Leads Van Cleef & Arpels’ Americas talent strategy across talent acquisition, talent management, succession planning, mobility, and early-career programs. Oversees corporate and retail recruiting, executive search, talent reviews, development initiatives, university partnerships, internships, and recruiter development. Partners with HR, business leaders, analytics teams, and global talent stakeholders to improve workforce planning, diversity, candidate experience, recruiting technology, and organizational capability across a matrixed luxury retail environment.

Develops IWC’s North American brand strategy, communications plans, campaigns, events, and strategic partnerships. The role adapts global priorities for the U.S. market, identifies culturally relevant opportunities, builds relationships across luxury and cultural sectors, and leads activations from concept through execution. Responsibilities include stakeholder coordination, brand messaging, community engagement, partnership negotiations, performance evaluation, and translating business objectives into impactful regional initiatives.

Lead the wholesale team to drive growth through commercial analysis and in-store/online execution. Manage client/category/channel/store performance, open-to-buy budgets, inventory, assortment, orders, presentations, and cross-functional collaboration. Cultivate relationships with buyers, planners, and store leadership to optimize sales and margin. Present to leadership and travel domestically and internationally up to 30%.

Leads AI-driven cybersecurity capabilities within the CSIRT, designing and operationalizing agentic AI, LLM, RAG, and automation solutions across SOC platforms. Develops secure AI workflows for incident triage, threat hunting, investigation, and response while implementing governance, guardrails, auditability, and human oversight. Partners with security teams, evaluates emerging technologies, mentors analysts, reports on AI maturity and risk, and communicates strategy to senior leadership.

Manages client experience programs focused on seasonal and relational gifting to strengthen loyalty and retention. Leads project timelines, HQ and regional coordination, forecasting, reporting, logistics, vendor relationships, compliance documentation, invoicing, and budget analysis. Oversees gift campaign execution across the Americas, gathers market feedback, addresses operational issues, and supports CRM initiatives. Requires strong project management, analytical, communication, and interpersonal skills, with travel as needed.

Leads L'École’s regional strategy and operations in the United States, overseeing courses, conferences, exhibitions, publications, partnerships, communications, compliance, budgeting, and performance. Builds relationships with cultural institutions, universities, sponsors, and media while serving as the school’s ambassador. Develops strategic and annual plans, manages P&L and resources, coordinates with Richemont and regional teams, and establishes effective governance and organizational structures.

Leads people analytics initiatives covering workforce planning, retention, recruiting, engagement, organizational effectiveness, and productivity. Develops executive dashboards and KPI frameworks using workforce and business data, delivers diagnostic and predictive analyses, ensures data governance, and translates findings into actionable recommendations for HR and business leaders. Partners cross-functionally to improve reporting, analytics infrastructure, and data-driven decision-making.

Provide post-purchase customer support for premium watches, including warranty and paid repair communications, escalated case resolution, and coordination with service centers and internal teams. Build customer loyalty through empathetic problem-solving, clear communication, and timely issue resolution. The role also contributes customer feedback to process improvements and supports consistent, high-quality service across the business.

Leads client development and experience strategy across the NYC region for a luxury jewelry Maison. Develops client portfolio insights, store-specific strategies, KPIs, CRM and loyalty initiatives, clienteling programs, bespoke experiences, and gifting campaigns. Coaches boutique sales teams, oversees client data quality and assignments, coordinates VIP experiences, monitors satisfaction metrics, and collaborates with corporate and local teams to improve engagement and service quality.

Leads Laureus USA’s fundraising strategy across individual, foundation, and corporate giving. Manages donor portfolios, cultivates and secures major gifts, builds high-net-worth donor pipelines, oversees grants and partnerships, drives event-based fundraising, supervises two staff members, and collaborates with executives, board members, athletes, and program teams to advance organizational goals.

Coordinates luxury brand events, retail activations, manufacture visits, and VIP experiences. Supports event production, logistics, vendor coordination, marketing collateral, client tools, travel arrangements, inventory, invoices, budgets, and post-event reporting. Collaborates with sales, visual merchandising, CRM, logistics, PR, retail, headquarters teams, and external suppliers. Requires strong organization, communication, Microsoft Office proficiency, flexibility, and interest in luxury brand experiences.

Manage wholesale marketing, cooperative media plans, partner trade marketing, events, media campaigns, budgets, and reporting for a luxury watch brand. Coordinate with commercial teams, headquarters, agencies, publishers, PR, finance, and retail partners. Oversee creative asset development, website and virtual showcase updates, media tracking, event logistics, and campaign execution across the Americas. The role requires approximately 5 years of luxury or specialty retail marketing experience and travel up to 25%.

Leads Cartier North America's client experience strategy and retail transformation initiatives. Translates client needs into seamless, channel-agnostic luxury journeys, improves boutique and frontline experiences, monitors CX metrics and competitive trends, and manages implementation of new services, tools, and guidelines. Partners with global, digital, and retail teams, coordinates stakeholders, supports continuous improvement, and promotes innovation, operational excellence, and data-driven decision-making.

Leads internal communications strategy, content development, channel governance, enterprise campaigns, executive messaging, and employee engagement initiatives. Partners with HR, business leaders, headquarters, and Richemont to translate organizational priorities into clear communications. Oversees editorial calendars, intranet, newsletters, video, Viva Engage, and digital signage. Measures communication effectiveness through analytics and employee feedback, then improves content and channel strategies. The role also supports events, crisis management communications, and confidential executive communications.

Leads Cartier North America’s Commercial Learning and Development strategy across boutiques, call centers, and retail partners. Oversees a geographically dispersed team, develops measurement and ROI strategies, uses commercial data to identify performance gaps, partners with senior stakeholders, and drives selling, client experience, product knowledge, and leadership development. The role requires approximately 70% travel across North America for field engagement and boutique visits.

Leads strategic HR support for Van Cleef & Arpels’ Americas retail boutique network. Oversees a four-person HR team and advises retail leadership on workforce planning, talent management, employee relations, engagement, compensation, compliance, organizational development, and change management. Manages the full talent lifecycle across approximately 32 boutiques, ensuring HR practices support business growth, operational excellence, and the Maison’s culture.

Leads inventory planning, forecasting, and allocation across the Americas region to maximize sales and support business objectives. Develops rolling forecasts, partners with headquarters supply chain, allocates inventory across retail and online channels, analyzes sales and stock trends, supports budgeting, and presents supply chain insights to executive leadership. Manages reporting and supply chain projects while collaborating with merchandising, marketing, and retail teams.

Leads Cartier North America's integrated communications strategy across media, direct-to-consumer communications, public relations, celebrity and talent partnerships. Sets brand and communications priorities, manages agencies and budgets, builds executive relationships, oversees high-performing teams, and establishes measurement frameworks to improve brand desirability, client engagement, media impact, and business outcomes.

Lead Piaget North America’s learning and development strategy across luxury retail and wholesale channels. Adapt global training content, deliver virtual, classroom, and on-floor programs, coach boutique teams, organize training events, manage the L&D budget, and oversee digital learning platforms. The role partners with commercial and retail leadership, translates retail KPIs and customer data into training plans, and requires extensive travel throughout North America.