Jobs at Richemont

Lead the wholesale team to drive growth through commercial analysis and in-store/online execution. Manage client/category/channel/store performance, open-to-buy budgets, inventory, assortment, orders, presentations, and cross-functional collaboration. Cultivate relationships with buyers, planners, and store leadership to optimize sales and margin. Present to leadership and travel domestically and internationally up to 30%.

Manage and grow Chloe’s wholesale business across clients, categories, channels, and stores. Responsibilities include commercial analysis, sales and inventory optimization, open-to-buy budget management, order processing, strategic account relationships, product presentations, dedicated sales staff programs, and coordination with internal stakeholders. The role drives brand execution, sell-in and sell-out performance, and business growth across online and retail channels.

Leads strategic sourcing and procurement for indirect spend, with significant responsibility for luxury retail construction. Manages supplier selection, RFx events, bid leveling, negotiations, contracts, supplier performance, cost savings, spend analysis, and procurement process improvements. Partners cross-functionally on sourcing strategy, sustainability, compliance, reporting, and training. Applies construction cost management and quantity surveying principles while supporting supplier databases and procure-to-pay optimization.

Supports the Boutique Director in managing a luxury jewelry boutique, leading and coaching the sales team, driving sales performance, developing client relationships, and delivering exceptional customer experiences. The role includes sales-floor leadership, prospecting, client retention strategy, sales closures, team motivation, operational compliance, and support for client attraction and conversion initiatives.

Coordinates daily luxury boutique operations, including compliance, opening and closing procedures, product shipments, inventory control, financial transactions, audits, supply replenishment, repairs, and administrative support. Partners with management and client-facing teams to maintain operational excellence, prevent stock loss, support client service, and achieve KPIs. Requires strong organization, communication, attention to detail, technology skills, and availability for retail hours and training travel.

Lead development and execution of a North America clientelling strategy to drive client acquisition, retention, and VIP engagement. Manage CRM and reporting tools (including The View), train and coach retail teams, analyze KPIs, partner with marketing for omnichannel activations, and oversee gifting and personalized outreach.

Leads Cartier North America's integrated communications strategy across media, direct-to-consumer communications, public relations, celebrity and talent partnerships. Sets brand and communications priorities, manages agencies and budgets, builds executive relationships, oversees high-performing teams, and establishes measurement frameworks to improve brand desirability, client engagement, media impact, and business outcomes.

Serve as a luxury Maison ambassador by meeting sales targets, delivering exceptional client experiences, developing client relationships, supporting after-sales service, and maintaining boutique operations. Responsibilities include CRM, customer issue resolution, events, merchandising, inventory, security and operational compliance, boutique setup, and special projects. Requires 2–5 years of luxury retail experience, strong communication skills, MS Office proficiency, retail-hour availability, and travel for training and events.

Build and maintain relationships with celebrities, talent agencies, stylists, and internal teams. Strategically identify talent for events and campaigns, support contract negotiations, coordinate celebrity-related projects, and liaise with partners for corporate initiatives, film festivals, and arts and culture activations. The role requires strong communication, organization, attention to detail, and flexibility to work late nights and weekends.

Lead Piaget North America’s learning and development strategy across luxury retail and wholesale channels. Adapt global training content, deliver virtual, classroom, and on-floor programs, coach boutique teams, organize training events, manage the L&D budget, and oversee digital learning platforms. The role partners with commercial and retail leadership, translates retail KPIs and customer data into training plans, and requires extensive travel throughout North America.

Leads Richemont’s regional Group Marketing organization in the Americas, rebuilding the regional marketing footprint and team. Develops strategy, manages budgets and operations, translates market and consumer insights into action, advises Maisons and corporate stakeholders, and drives cross-functional initiatives. The role mentors a lean team, influences decision-makers, facilitates communities of practice, and supports brand visibility, performance, client experience, and organizational growth.

Manages wholesale sales performance and strategic growth across a defined territory. Responsibilities include exceeding sales targets, analyzing sell-in and sell-through data, managing partner relationships, leading seasonal campaigns, supporting merchandising and brand elevation, training sales associates, optimizing inventory and replenishment, forecasting, reporting, and collaborating with marketing. The role is based in NYC and requires up to 40% travel across the USA.

Provide employment-law counsel across the Americas: advise HR and management on hiring, performance, wage/hour, benefits, leaves, investigations, terminations, restructurings, and compliance; manage litigation and agency matters; draft and negotiate employment agreements; develop policies and trainings; monitor legal developments; manage outside counsel and support cross-functional business needs.

Leads regional sustainability initiatives across Richemont Americas, including end-of-life and circularity solutions, ESG data collection, sustainability reporting, audits, risk assessments, supply-chain mapping, and stakeholder training. The role manages cross-functional projects, supports compliance with sustainability standards and regulations, develops outreach materials, and monitors emerging ESG reporting requirements across the United States, Canada, Mexico, and Brazil.

Supervise boutique operations for ALAÏA, ensuring inventory accuracy, organized stockrooms, product availability, logistics coordination, transfers, deliveries, repairs, supplies, compliance, and client experience. Lead and develop store teams, coordinate with supply chain and business partners, maintain operational standards, and support efficient sales-floor replenishment. The role requires luxury retail experience, supervisory capability, strong organization, logistics expertise, computer skills, and physical ability to lift up to 20 pounds.

Provide personalised luxury retail service to clients, develop and maintain client relationships, promote services including part-exchange, support boutique operations and team, lead watch appraisal for part-exchanges, and act as a brand ambassador to exceed client expectations.

Manages client satisfaction across the Americas for a luxury jewelry maison, overseeing satisfaction tools, escalation cases, reviews, reporting, trend analysis, and continuous-improvement initiatives. Partners with headquarters, retail, marketing communications, training, client services, and boutique teams to interpret client feedback, improve experiences, and strengthen client loyalty and retention. Builds a regional client satisfaction community and supports consistent practices across markets.

Oversee boutique operations, including inventory accuracy, stockroom organization, deliveries, replenishment, transfers, repairs, supplies, maintenance, and audit compliance. Lead and develop the operations team, coordinate with supply chain and business partners, and optimize processes to support product availability, client service, store efficiency, and profitability.

Coordinates daily Cartier boutique operations, including opening and closing, product shipments and transfers, inventory control, financial transactions, compliance, audits, supplies, vendor coordination, and repair workflows. Supports client-facing teams, ecommerce transactions, boutique organization, and operational improvement initiatives while maintaining luxury product standards. Requires strong communication, organization, attention to detail, technology skills, and flexibility to work retail hours, weekends, and attend training travel.

Coordinates daily boutique operations, including compliance, opening and closing, product shipments, inventory control, financial transactions, supply replenishment, audits, repairs, and administrative support. Partners with management and client-facing teams to maintain operational excellence, product security, accurate reporting, and a seamless luxury client experience. Supports special projects, boutique organization, training, and cross-functional initiatives while meeting operational KPIs.