Jobs at Ricoh Global Services

Supervises daily operations for a small legal office site, supporting document production, scanning, mail, hospitality, reception, facilities, inventory, billing, and customer service. Leads employees, manages workflow, quality, scheduling, training, payroll accuracy, reporting, profitability, and issue resolution. Supports legal document and records workflows, coordinates offsite trial resources, maintains confidentiality, and works with attorneys, paralegals, clients, vendors, and staff.

Provides on-site legal office services, including document production, copying, scanning, printing, records support, mail and shipping, conference room setup, hospitality, receptionist backup, and administrative floor support. Handles confidential legal documents, maintains logs and inventory, coordinates shipping, supports document workflows, and assists with trial preparation. Requires strong customer service, organization, computer skills, attention to detail, and the ability to manage multiple priorities in a professional legal environment.

Provides hands-on legal office support, including document production, scanning, copying, records management, mail and shipping, conference room setup, hospitality, receptionist backup, inventory tracking, and floor support. Handles confidential documents, file conversions, OCR, FTP transfers, and document formatting. Supports attorneys and administrative staff while coordinating multiple priorities and maintaining professional customer service.

Develops demand and manages complex sales opportunities for integrated workflow, outsourcing, and business process solutions. Builds relationships with C-suite stakeholders, leads capture efforts and technical bids, shapes client requirements, creates differentiated value propositions, and manages pursuits through close. Coordinates internal teams and vendors, develops business cases, performs competitive and market analysis, and ensures effective project handoffs while addressing enterprise IT and business process objectives.

Provides Level 2 post-sales technical support for Ricoh software and IT solutions. Investigates, reproduces, documents, and resolves escalated incidents involving workflow, cloud, print management, networking, capture, databases, and connectivity. Maintains incident records and knowledge bases, coordinates with vendors and engineering, supports installations, recommends billable services, and assists with training and documentation. The role requires remote customer interaction, controlled-lab testing, technical certifications, and occasional on-call or extended-hours work.

Leads a technical account management team supporting enterprise application solutions. Oversees solution delivery, billable services, customer training, application administration, escalations, technical roadmaps, staffing, utilization, profitability, budgets, and P&L. Develops team members, manages customer relationships with senior technology stakeholders, participates in business reviews, provides technical guidance, and identifies new business opportunities. The role may require significant overnight travel and remote team leadership.

Provides escalated, post-sales technical support for Ricoh software solutions through phone, web, and remote channels. Diagnoses application, hardware, connectivity, networking, database, cloud, and workflow issues; replicates failures in controlled lab environments; documents incidents; coordinates recovery with vendors, engineering, and customer IT teams; maintains knowledgebases and systems of record; supports installations, training, certifications, and billable customer services.

Leads technical pre-sales and post-sales implementation of integrated commercial print hardware, software, and services. Assesses workflows, demonstrates solutions, develops ROI and statements of work, supports pricing and installation readiness, manages implementations, trains customers, and ensures solution acceptance. Provides technical leadership to sales teams, serves as a trusted customer advisor, and contributes to professional services revenue across assigned territories.

Manages an Operations Support team responsible for Oracle and related database maintenance, data cleansing, reporting, system integration, coding standards, and project support. Oversees employee performance, service-level metrics, budgets, policies, productivity, and customer satisfaction. Provides technical and operational guidance, coordinates database changes and enhancements, and analyzes project impacts across the organization.

Maintains and analyzes customer, item, and coding data using Oracle systems. Organizes, validates, and prepares electronic data updates; investigates data issues, develops corrective solutions, assesses business impacts, and processes reports. Collaborates cross-functionally to support customer master and national coding initiatives, project planning, and execution while ensuring data integrity and customer-focused outcomes.

Manage a B2B software and services portfolio spanning document management and intelligent document processing. Drive lifecycle decisions, commercialization readiness, pricing, packaging, portfolio prioritization, financial performance, revenue growth, margin improvement, and launch execution. Coordinate Sales, Operations, Product, Finance, Marketing, Enablement, and Support in a matrixed organization. Lead business cases, governance reviews, QBRs, risk mitigation, customer feedback, and readiness across transact, sell, service, and support functions.

Lead portfolio strategy and product lifecycle for B2B SaaS services: launch, position, price, and retire products. Provide SME guidance, market research, competitive analysis, sales enablement, roadmaps, forecasts, and cross-functional collaboration to drive revenue and product performance.

Join a talent community for managed services and office operations roles. Opportunities likely span managed services delivery, office administration, facilities coordination, vendor management, and general operational support.