Jobs at Ricoh USA, Inc.

Supervises daily operations at a legal office services site, supports employees, manages customer issues, coordinates document production and office functions, oversees billing, invoicing, workflow, quality, inventory, payroll accuracy, reporting, and profitability. Provides training, maintains confidential legal documents, supports legal projects and offsite trials, and ensures deadlines, service standards, and customer satisfaction are met.

Provides hands-on office services support in a legal environment, including document production, copying, scanning, printing, records management, mail and shipping, conference room setup, hospitality, scheduling, receptionist backup, inventory tracking, and floor support. Handles confidential legal documents, performs OCR and file conversions, supports document workflows, and assists with trial preparation. Requires strong customer service, organization, computer skills, and the ability to manage multiple priorities and light physical duties.

Provides hands-on legal office services, including document production, scanning, records support, mail and shipping, conference room setup, hospitality, receptionist backup, floor support, and light facilities assistance. Handles confidential documents, maintains records and inventory, supports attorneys and staff, coordinates shipping, and assists with trial preparation. Requires strong customer service, office technology, organization, communication, and prioritization skills.

Manages complex business-process and workflow solution sales from prospecting through close. Develops C-suite relationships, creates demand, leads capture efforts and technical bids, shapes client requirements, builds differentiated value propositions, and coordinates internal and partner resources. Conducts competitive, market, financial, and strategic analyses while aligning Ricoh solutions to enterprise business outcomes. Requires strong sales-process expertise, technical understanding of IT environments, executive communication, negotiation, and leadership skills.

Provides post-sales remote technical support for Ricoh software and IT solutions. Handles escalated incidents, troubleshoots application, connectivity, hardware, and software issues, replicates failures in controlled lab environments, documents resolutions, coordinates with vendors and engineering, and maintains knowledge bases. The role also supports installations, customer service recommendations, technical training, certifications, and system administration.

Leads a technical account management team delivering application administration, customer support, training, solution oversight, and technical roadmaps. Manages staffing, coaching, utilization, profitability, budgets, operational processes, and employee development. Builds strategic relationships with customer executives, supports quarterly business reviews, resolves escalated application issues, and identifies new business opportunities. The role requires enterprise IT expertise, strong leadership, customer communication, and significant overnight travel.

Provides escalated, post-sales technical support for Ricoh software and IT solutions. Diagnoses and reproduces application, connectivity, hardware, and software incidents in remote or virtual lab environments; documents issues in incident-management systems; coordinates resolutions with customers, vendors, engineering, and field teams; supports installations, knowledge-base maintenance, training, certifications, and billable service activities.

Analyzes and maintains customer, item, and configuration master data using Oracle and Microsoft tools. Organizes and validates files for electronic updates, investigates data and process issues, evaluates business impacts, prepares reports, and supports cross-functional projects. Collaborates with business teams to ensure data integrity, accurate national coding, efficient processes, and customer-focused solutions.

Manages an Operations Support team responsible for Oracle and related database maintenance, data cleansing, reporting, system integration, coding standards, and project support. Oversees employee performance, service-level metrics, budgets, staffing costs, policies, and operational goals. Provides technical and operational guidance, analyzes project impacts, supports database enhancements, and coordinates cross-functional initiatives with IT and other departments.

Leads pre-sales and post-sales implementation of integrated commercial print hardware, software, and services solutions. Assesses customer workflows, demonstrates solutions, develops ROI analyses, supports sales representatives, architects implementations, manages Statements of Work, trains customers, and ensures successful delivery and satisfaction. Provides technical leadership, solution assurance, project management, and specialized expertise in inkjet continuous-feed technologies, print workflows, data streams, finishing, networking, and related commercial or transactional print environments.

Manage a B2B software and services portfolio focused on Document Management and Document Intelligence. Lead lifecycle decisions, commercialization readiness, portfolio prioritization, financial analysis, business cases, and revenue and margin growth. Coordinate Sales, Operations, Product, Finance, Marketing, Enablement, and Support across a matrixed organization. Oversee launch readiness, governance reviews, risk mitigation, customer feedback, performance reporting, and strategic initiatives for a portfolio potentially worth $150 million.

The Senior Manager I, Product is responsible for portfolio strategy, product life-cycle management, and driving competitive positioning and performance of B2B services. The role involves collaborating with cross-functional teams, market research, and ensuring successful product launches while maintaining ongoing product development and customer insights.

The role is focused on managing services and office operations within a community, possibly involving coordination and administration tasks.