Teams at Rilla

Lead and hire a high-performing Customer Success team while still managing key enterprise accounts. Design onboarding, coaching playbooks, engagement models, and CS metrics (adoption, NRR, account health). Coach CSMs to be consultative advisors, partner cross-functionally, use AI to prioritize work, and turn customer insights into product feedback to drive adoption and expansion.

In this role, you will design and optimize recruiting processes and systems, audit hiring practices, manage recruiting tech, and maintain metrics for improved hiring efficiency.

As a Brand/Graphic Designer, you'll create visual assets for campaigns and events, ensure brand consistency, and collaborate with various teams to enhance Rilla's brand presence.