Teams at Ritchie Bros.

Owns the vision, strategy, roadmap, and delivery of vehicle intake and assignment products for insurance carriers and providers. The role improves upstream marketplace experiences through earlier, lower-touch, prediction-driven routing that reduces cycle time, costs, and risk. Responsibilities include customer and competitor research, product definition, KPI management, business-case development, stakeholder collaboration, and representing carrier needs across Product, Engineering, Design, Data, and Operations.

Leads end-to-end strategic account programs for equipment asset lifecycles across inspection, transportation, refurbishment, redeployment, and resale. Coordinates distributed teams, logistics providers, vendors, and internal stakeholders; manages governance, risks, customer commitments, and operational performance. Develops reports and dashboards using Excel, Power BI, and similar tools to track cycle time, recovery value, vendor performance, and other KPIs. Drives process standardization, continuous improvement, and scalable operational solutions across North America.

Manages and grows strategically important customer accounts by selling products and services, expanding revenue, retaining relationships, meeting sales quotas, and engaging executive stakeholders. Coordinates internal and external resources, tracks opportunities and contracts, documents sales activity in Salesforce, communicates progress to leadership, and represents the company at professional groups and trade shows.