Jobs at Ro

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We are growing quickly and are looking for someone with a passion for healthcare and an insatiable curiosity to help us optimize the way Ro interacts with both our patients and our provider network. As the Medical Operations Strategy Analyst, you’ll work closely with the rest of the Medical Operations team to help us identify pain points for members and providers, create actionable recommendations that address these pain points, and monitor the success of these initiatives. You’ll work with internal stakeholders to build and present analyses and create strategic recommendations that will help shape the provider and patient experience in support of our 3 year strategy and ongoing commitment to continuous improvement. 

As the People Business Partner, you will serve as a trusted resource to employees, be a strategic consultant to leaders on all types of people-related matters, and lead People team initiatives. Reporting into the Director of People, you'll be empowered to have direct ownership over a variety of responsibilities that contribute to achieving Ro's mission and business goals while supporting and continuously improving our unique culture as we grow.

We are looking for a Director of Product Design with a focus on Product Growth to lead the vision, execution and optimization of Ro's core patient experience. You'll be accountable for the end-to-end member journey, from acquiring new members through channels such as GetRoman.com and HelloRory.com, to assessing patients’ health needs in our online visits and delivering on-going value through their Ro account. As a leader within the broader Design team at Ro, you'll report directly to the VP, Design and work closely with other Directors to strengthen design processes and culture, and promote design thinking in every area of our organization.

We are looking for Staff Engineer to join an interdisciplinary team called Fulfillment Infrastructure supporting our Pharmacy Platform. Fulfillment Infrastructure will build a state-of-the-art fulfillment system that powers the architecture and underpinnings of Ro’s Pharmaceutical telehealth platform. This team is technically led and will have a unique and impactful opportunity to design a new services-based platform to allow for fast and easy feature development.

We are looking for a Senior Backend Engineer to join an interdisciplinary team called Ro Pharmacy. Ro Pharmacy’s mission is to make necessary medicine affordably available to all Americans. Your day to day work will be with your engineering, product, and design partners on the Ro Pharmacy team with projects touching every aspect of the lifecycle funnel for our Ro Pharmacy members including onboarding, analytics, and account + medication management.

Perform month- end and year- end accounting close procedures, journal entries and reporting. Manage relationships and special reporting with partners. Prepare payroll for hourly and salaried employees, working closely with our People team. Ensure reporting and transactions for adherence to US GAAP. Prepare technical memos regarding accounting policies. Assist in annual audits, taxes and other aspects of compliance. Ad hoc analysis/ projects.

We’re expanding our in-house Clinical team and are in need of a driven and flexible A-player to help scale our offerings across multiple conditions. The Manager of Clinical Product, Patient will work closely with both Clinical and Product Growth teams to optimize the end user experience for both patients and clinicians and create a safe and effective high-quality digital clinical experience. This role reports directly to our Associate Director of Clinical Product, Patient.

• Architect, design, implement, test, deploy, and operate backend data systems and services, working with some of the largest datasets at Ro. • Advocate for technical and architectural excellence. Promote high quality standards in engineering best practices that exemplify core tenets of Ro’s solutions in code consistency, performance, and scalability. • Strive for product empathy, thinking holistically through all aspects of the product and systems we’re building. • Lead designs of major software components, systems, and features spanning across Ro’s platform. • Help build teams and cultivate partnerships and collaboration cross-functionally with product, design, and data. • Coach and mentor junior developers, performing code and architectural reviews.

We are looking for a strategic product thinker with growth product management experience to help accelerate Ro’s business growth and create the optimal patient experience. You will own a significant part of the patient journey to drive member growth and engagement. This role will report to the Director of Product, Growth and will partner closely with engineering, design, data, and user research.

As an engineer on our Patient Care teams, you’ll build the products and technology that enables our physicians to provide safe, high quality care while preserving and protecting the privacy of our members. You’ll do much more than just write code - you’ll be an integral part of the entire product development process, from ideation through delivery and iteration. In collaboration with stakeholders across medical, care, and operations, your work will impact the lives of our members all across the country.

As a frontend engineer on our Product Growth team, you’ll build complex products and systems to provide seamless and delightful experiences for our members. You’ll do much more than just write code - you’ll be an integral part of the entire product development process, from ideation through delivery and iteration. Your work will be seen by and directly impact all of Ro’s members and will be integral to Ro’s success. You’ll work closely with product, design, and engineering teams to create impactful software at a quick pace while developing technical best practices for the entire org.

As an engineer on our Patient Care teams, you’ll build the products and technology that enables our physicians to provide safe, high quality care while preserving and protecting the privacy of our members. You’ll do much more than just write code - you’ll be an integral part of the entire product development process, from ideation through delivery and iteration. In collaboration with stakeholders across medical, care, and operations, your work will impact the lives of our members all across the country. At Ro, you will build technology to help people become a healthier version of themselves, turn physicians into better healthcare professionals and power our increasingly complex operations.

As the Principal Site Reliability Engineer of our Data Storage Systems team, you’ll be pioneering the development of new applications and tools that will help Ro in creating a solid foundation in our databases. We’re looking for a data-driven engineer by trade, who has experience working with and building database schemas used at scale and can evangelize best practices and the importance of database modeling, automation, reliability, and scalability. You’ll be leading various projects critical to Ro’s platforms and collaborating across teams to keep our infrastructure sound and stable.

As a Senior Product Designer in Pharmacy teams, you’ll build the products that enable our Pharmacists to provide safe, high-quality care and operational excellence to our members. You will bring a strong mix of design leadership, user-centric problem solving, innovative product insights, and UX expertise to the teams.

Working as part of the Medical Content Team, producing high-quality material intended for the general public. Material includes articles on the epidemiology/pathophysiology/treatment of diseases, lifestyle articles centered on medical topics, expert interviews, blog-style articles on topics of personal interest, and reporting on medical news. Articles will be published on Health Guide. Researching topics in-depth by primarily relying on scholarly resources for information. Writing original copy while translating complex medical information into easily-digestible information. Properly citing all material. Identifying opportunities to include graphics, illustrations, video content, and interactive content into material and working with other members of the team to make it happen. Revising your own work based on feedback from peers. Systematically reviewing older content to update relevant facts and figures.

• Establish and evangelize a shared vision across the company for Ro’s delivery of best-in-class medical care. • Guide product strategy and goals for the Patient Care group and build consensus across cross-functional partners. • Foster and sponsor innovation, identifying new opportunities that will revolutionize the future of healthcare delivery. • Partner closely with leaders across Ro to coordinate and scale cross-functional efforts for delivering best-in-class patient and provider experiences. • Build, lead and develop a successful team of PMs.

As a Data Analyst, Product you will guide a product squad’s strategy and roadmap. This means everything from leading strategic analyses to inform decision-making and prioritization, to measuring product feature performance, to building out data availability and BI solutions, to brainstorming approaches to unstructured problems. You are analytical and technical, and you can communicate excellently with non-technical and technical stakeholders alike. You thrive in a startup setting, where every day is different and the problems that you’re tackling often don’t have established solutions. You are exceptionally thorough. You have a bias for action, and you love leveraging data to help our members become a healthier version of themselves.

Lead engineering teams to improve and consistently deliver software within the Infrastructure team. Influence change and deliver sustainable technical and architectural decisions to improve efficiencies across the board. Build a strong foundational relationship within and across teams, leading by example and embodying Ro’s core values of relentlessness, empathy, curiosity, effectiveness, and magic. Act as a bridge between other squads and departments such as Product, Design, Data, Finance, and Security. Advocate for technical engineering excellence and guide career growth development for team members.

The Director of Clinical Quality and Patient Safety will report to our SVP of Medical Affairs and work closely with the Product, Medical Operations, Pharmacy, and Data teams to ensure that Ro delivers the safest and highest quality care to our members. At Ro, you will be integral to building technology that helps individuals become a healthier version of themselves, turns physicians into better healthcare professionals, and powers our increasingly complex medical network.

As Medical Claims Researcher, you’ll work as part of the Medical Content Team to ensure all public-facing materials contain Ro’s voice and are rigorously reviewed for medical accuracy. You’ll perform the background research necessary for all new condition launches, and you’ll serve as one-half of Ro’s unique medical/legal review process of marketing materials.

Our Talent Acquisition team is growing and we're looking for an experienced Senior Clinical Recruiter to join us in our mission to become a patient's first call. You'll be a key partner to hiring managers, driving value through operational excellence and constant innovation to help scale our teams. You thrive in a creative and highly competitive landscape, developing and implementing sourcing and recruitment strategies for key clinical roles across multiple verticals here at Ro.

As the first UX researcher, you will be a leading strategic partner to guide and drive vision of the future health care design by guiding and mentoring research and processes as well as building collaborative workflows with the Tech org and Marketing research team. Also, you will directly work with the Growth team to conduct research on multiple aspects of Patient experience on Ro Platform. You'll be an integral part of the entire product development process working closely with Product Designers, Product Managers and Engineers in close collaboration with stakeholders across medical, legal, care, marketing and data, your work will impact the lives of our members all across the country.

As an engineer on the Product Growth team, you'll build the products and technology that will enable Ro to expand medical care access to millions of Americans. This team is focused on building awareness and consideration of Ro for our potential members. We’re enabling patients to seamlessly begin treatment on Ro’s platform, while also developing a robust member experience to ensure continuity of care.

As a Software Engineer on the brand new Mobile Team, you’ll build a future of mobile function at Ro from the ground up enabling Ro to expand medical care access to millions of Americans. Your work will be seen by and directly impact all of Ro’s members and will be integral to Ro’s success. You’ll do much more than just write code - you'll get to define our mobile architecture, engineering culture, processes, and best practices.

As a Mobile Engineering Manager on the brand new Mobile Team, you’ll build a future of mobile function at Ro from the ground up enabling Ro to expand medical care access to millions of Americans. Your work will be seen by and directly impact all of Ro’s members and will be integral to Ro’s success. You'll get to define our mobile architecture, engineering culture, processes, and best practices.

We are Ro, a mission-driven healthcare technology company reinventing the way the healthcare system works. The Quality & Safety Manager will focus on quality and safety initiatives and will report to the SVP of Medical Affairs and Research. The role of the Quality & Safety Manager is to provide day to day implementation, management and oversight of quality and safety initiatives. The Quality & Safety Manager will also work closely with the Quality and Safety team on initiatives such as side effect management, medical alerting, drug interaction counseling and auditing of patient charts to identify, improve and monitor potential areas of concerns that relate to patient safety and clinical quality. 

This role will lead the development of new retail partnerships and existing business relationships. The Associate Director of Retail will look to bring the fantastic products behind the Ro brands to our patients in non-digital channels. They will manage and grow our retail channel, work closely with our internal teams in identifying product additions, and seek new strategic partnerships.

We are Ro, a patient-driven healthcare technology company reinventing the way the healthcare system works. As a Member Experience Coordinator, you will be front and center maintaining the relationship between our members and their health.  Who are you? You are a team player and pride yourself on providing the very best in class customer service. You have a passion for assisting members with a ton of energy and enthusiasm. You adapt quickly and enjoy working in a fast-paced environment. As a member of our care team, you’ll help prospective members complete their online visits and answer questions about our products and services, while also helping current members with their accounts, orders, and physician inquiries. Overall, you want to always deliver an 11 out of 10 experience.

As Medical Content Manager, you’ll work as part of the Medical Content Team, producing high-quality material intended for the general public. You’ll help us make Health Guide—Ro’s digital publication—the go-to online resource for medical information.