Jobs at Ro (Ro.co)

Lead Ro’s highest-priority integrated consumer marketing campaigns from strategy through launch and performance assessment. Develop cohesive strategies across paid, owned, and earned channels; coordinate Brand, Product Marketing, Growth, Communications, Insights, and channel teams; establish campaign architecture, priorities, timelines, and operating rhythms; resolve blockers; and improve campaign planning through performance feedback. This senior individual contributor role requires strong creative judgment, cross-functional leadership, operational rigor, and hands-on execution in a fast-moving consumer business.

Coordinate high-volume recruiting interviews, calendars, candidate communications, job postings, and onsite interview logistics. Partner with recruiters and hiring managers to deliver an organized, empathetic candidate experience. The role also supports Talent Team projects and requires strong communication, organization, adaptability, and problem-solving skills. This is a temporary six-month position with potential extension.

Designs and develops scalable, asynchronous-first learning for frontline clinical and operational care teams. Partners with clinical, operations, product, quality, safety, and other subject matter experts to translate complex information into practical training. Owns instructional design projects across onboarding, ongoing development, clinical programs, product launches, systems, policies, and workflows. Creates modular learning, assessments, and materials across modalities using adult learning principles and tools such as Articulate 360.

Supports supply plan execution by allocating inventory, coordinating pharmacy and distribution transfers, tracking purchase orders and shipments, monitoring supply gaps, and resolving inventory issues with suppliers and cross-functional teams. Maintains accurate order data in NetSuite and other planning systems, produces operational reports, and helps improve supply chain workflows and controls.

Build data and semantic models, documentation, context, and evaluations that improve conversational analytics powered by LLMs. Embed with stakeholder teams to understand analyst workflows and business needs, then develop self-service tooling and standardized analytic frameworks. Train non-data stakeholders on effective data and LLM usage, create reusable training materials, maintain evaluation processes, and track conversational analytics accuracy. Requires strong SQL, dbt modeling, BI, communication, teaching, problem-solving, and project ownership skills.

Owns outsourced member experience operations across BPO partners, sites, and omnichannel support channels. Leads senior CX leaders, establishes performance and operating frameworks, improves workflows and SOPs, analyzes operational data, and drives accountability, quality, staffing health, and customer satisfaction. Partners cross-functionally with Product, Engineering, Pharmacy, QA, and Strategy while implementing CRM automation, AI-enabled tools, change management, and scalable process improvements.

Build and ship LLM-powered production features end-to-end: prompt orchestration, tool calling, retrieval/RAG, embeddings, evaluation infrastructure, observability, safety guardrails, and integrations. Collaborate with clinical teams, prototype quickly, measure outcomes, and raise engineering standards through mentorship and technical leadership.

Own packaging initiatives from concept through implementation, coordinating cross-functional teams across operations, product, quality, sourcing, supply planning, brand, marketing, and external vendors. Develop data-driven business cases, manage testing and validation, oversee artwork change control, maintain packaging governance and documentation, and drive scalable solutions that improve patient experience and operational efficiency. The role requires structured decision-making, stakeholder alignment, supplier coordination, and execution across multiple complex initiatives.

The Manager, People Technology & Analytics role involves overseeing HR technology systems, data governance, analytics, and improving operational efficiency through automation and AI solutions.

Design and maintain scalable backend services, driving engineering excellence and collaborating with cross-functional teams to enhance platform capabilities.

Lead architectural decisions, mentor engineers, and drive technical strategies for scalable software systems, focusing on high-quality solutions and system health.

The Senior Software Engineer will design, build, and maintain scalable backend services, enhance existing platform capabilities, and collaborate on technical projects across teams.

As a Technical Lead, you'll oversee technical direction, mentor engineers, and collaborate with various teams to enhance patient-facing systems.

As a Senior Software Engineer, you will develop backend services for commerce, ensuring secure payment processes and system reliability, while leading cross-functional technical efforts.

Lead frontend architecture and implementation for patient and provider web experiences at scale. Build accessible, performant realtime UIs, own end-to-end delivery, improve observability and reliability, contribute to technical roadmap, collaborate with PMs and designers, participate in on-call rotations, and drive engineering best practices.

As a Staff Software Engineer, you will design and enhance secure identity, privacy-first systems, and manage customer data flows while collaborating with cross-functional teams to ensure compliance and security protocols are maintained.

Lead and grow a Core Infrastructure engineering team owning production-critical systems. Drive execution, reliability, observability, disaster recovery, and cost efficiency. Partner across engineering, security, and data teams to reduce legacy complexity, convert operational pain into durable solutions, and enable AI-assisted engineering workflows while maintaining high standards and team development.

The Senior Software Engineer will design, build, and maintain distributed backend services to enhance patient care workflows at Ro. Responsibilities include improving system performance and collaboration across various teams to ensure quality and compliance.

Design, build, and maintain scalable backend services for patient care workflows, ensuring high performance and collaborating with multiple teams.

Design and implement frontend features for patient and provider web experiences at scale. Build realtime, accessible, high-performance interfaces, own application reliability and monitoring, contribute to architecture and technical roadmap, drive testing and observability best practices, collaborate cross-functionally, and participate in on-call rotations.