Jobs at Runway

Provide high-volume inbound customer support across plans, escalate and triage technical issues, engage community channels, identify ticket patterns and recommend product improvements, create self-service content, contribute to process automation, and collaborate with product and enterprise support teams.

Own and optimize Runway's lifecycle marketing (primarily email): build segments, execute onboarding/activation/retention/monetization campaigns, run A/B tests, analyze performance, partner with product, creative, growth and data teams to improve user journeys and business outcomes.

Build and own the company YouTube channel: set strategy, create and edit long-form videos, teach filmmaking and production workflows using Runway and other generative tools, grow audience and retention, collaborate with Product and Marketing, and run full production end-to-end.

Lead the developer platform strategy and roadmap for a generative video platform, driving API usage and revenue, while collaborating across teams.

Operate and optimize paid search and emerging bidding platforms (Google Ads, ChatGPT Ads), managing seven-figure budgets across markets. Drive CAC-to-LTV optimization, run continuous experiments and incrementality tests, allocate spend by geo/campaign, and produce clear daily/weekly performance readouts. Collaborate with creative, product, analytics, and engineering on tracking, attribution, and landing page conversion.

Manage Runway's paid influencer and affiliate programs: identify and pitch creators (mainly YouTube), negotiate deals, handle contracts and payments, partner with agencies and growth for attribution/reporting, surface creator trends to inform creative strategy. Not a content production role.

Lead company-wide product marketing: define positioning across Creative, Dev, and Robotics; build a fast launch operating system; run competitive intelligence; enable GTM teams; write launch narratives and enablement materials; talk to customers; ship hands-on; and hire and scale a product marketing team.

Manage end-to-end recruiting operations: schedule interviews, handle candidate communications, maintain ATS and documentation, protect candidate experience, improve recruiting processes, and learn sourcing across LinkedIn and job boards.

Work directly with the Co-CEO to translate strategy into execution: create action plans, track top-priority initiatives, surface customer insights, remove operational bottlenecks, and drive cross-functional execution across GTM, Product, Research, Engineering and Finance. Own critical initiatives, maintain executive-level visibility, and develop deep functional and technical understanding of products and roadmap.

Provide high-impact executive support to up to six C-suite leaders: manage complex calendars and travel, coordinate meetings and VIP events, prepare expense reports, handle special projects (including international expansion), and build strong cross-functional relationships while anticipating needs and operating with discretion.

Own 3-5 named $10B+ accounts end-to-end, win 1-2 seven-figure platform deals annually, build C-suite relationships, develop multi-year account and commercial strategies, drive expansion into new divisions, tie Runway to production workflows with measurable ROI, and relay market feedback to product and engineering.

Lead Runway's Growth and Emerging Revenue organization, building and scaling 6-8+ revenue pods and BD teams to drive net-new ACV, NRR, expansion, and renewals. Design demand funnels, inbound/outbound plays, and inside-sales lanes; hire and develop managers; instrument conversion and funnel metrics; and use AI-enabled workflows to scale pipeline and talent.

The Enterprise Account Executive will identify prospective customers, own the sales process, develop innovative applications for AI software, and grow existing accounts while collaborating with various teams on market insights.

Lead and scale Runway's Enterprise revenue segment (25-40 GTM teammates). Own new ACV and NRR targets, manage forecasting and pipeline discipline, engage C-level buyers, drive license consumption and renewals, hire and develop frontline sales managers and revenue pods, and operate revenue as P&Ls to achieve aggressive growth.

Full‑cycle growth AE responsible for a 40–60 account book, closing 25–40 deals annually. Qualify rapidly, expand usage to increase deal size, convert product signals into pipeline, and partner with an Engagement Manager to drive customer consumption and commission unlocks.

The Commercial Counsel will lead negotiations with customers and partners, implement commercial processes, and manage legal aspects within a fast-paced environment, specifically in the generative AI sector.

Lead developer relations for generative video and image model APIs: own developer funnel, onboarding, community events, content (tutorials, demos, repos), developer communications, and feedback loops to product and engineering to drive API adoption and engagement.

As a Design Engineer at Runway Labs, you will create AI video interfaces and tools, collaborating with teams on prototypes and user experiences in an exploratory lab setting.

The role involves leading design projects for mobile and web platforms, creating prototypes, collaborating with engineering teams, and maintaining design consistency across products.

The Creative Support Specialist will provide technical and creative assistance to enterprise clients, handle customer inquiries, and contribute to product documentation and process improvements, leveraging generative AI tools.