Teams at Runway

Create and maintain Help Center, Academy, FAQ, tutorial, webinar, and self-service content for AI software users. Translate complex product features into clear guidance, coordinate documentation launches with engineering and product, audit content accuracy and discoverability, track engagement and support metrics, and ensure policies are accurately represented. The role also supports video production, live education, templates, prompt guides, and content automation using LLMs.

Own Runway’s SEO and AEO strategy, including keyword architecture, content planning, technical SEO, experimentation, AI-search visibility, and organic growth reporting. Build scalable content such as landing pages and articles, improve crawlability through site structure and schema recommendations, collaborate with product, marketing, design, developers, and freelancers, and measure traffic, rankings, AI citations, and product signup conversion.

Own and develop production systems supporting AI-powered customer experience, including support agents, ticketing, billing workflows, reporting, QA, monitoring, releases, guardrails, and knowledge management. Build TypeScript and Node.js services on AWS, manage AI vendor integrations, create test suites and evaluations, and coordinate improvements across Product, Engineering, Education, Analytics, and community teams.