Jobs at Serval

Own and build Serval’s post-sale customer experience, including Slack community programming, customer events, annual conference experiences, gifting, implementation improvements, customer advisory boards, advocacy, references, and customer feedback programs. Develop metrics to measure engagement, sentiment, retention, expansion, and pipeline impact. Partner closely with Marketing, Sales, Customer Success, Deployment, Product, Support, and Brand while managing vendors, budgets, and lightweight automation.

Own the full enterprise B2B SaaS sales cycle, from prospecting and stakeholder mapping through close and expansion. Build relationships with IT, Security, and Operations executives; manage complex buying committees; deliver AI automation demos and ROI cases; develop account plans and enterprise sales playbooks; and collaborate with founders, product, and engineering. Represent the company at industry events and executive briefings, with travel typically once per quarter.

Coordinate end-to-end interview scheduling, deliver timely candidate communications, maintain ATS data, support recruiting ops and reporting, optimize processes, and build recruiting infrastructure to scale hiring.

Lead technical pre-sales for enterprise AI automation customers, including discovery, architecture, demos, proof-of-value pilots, security reviews, and executive briefings. Design integrations with identity, ITSM, MDM, HRIS, cloud, and SaaS systems. Build the foundational solutions engineering toolkit, develop reference architectures and evaluation frameworks, address technical objections, and partner with product and engineering to close feature gaps.

Leads and builds Serval’s Solutions Engineering function from the ground up. Owns strategy, hiring, technical sales, enterprise evaluations, demos, security conversations, enablement, metrics, pilot conversion, and deployment handoffs. Acts as a player-coach for strategic deals while developing repeatable processes, coaching technical sellers, partnering with founders and Product, and translating customer objections into roadmap priorities.

Lead technical pre-sales for an AI automation platform, partnering with account executives on discovery, architecture, demos, technical evaluations, security reviews, and executive briefings. Design integrations, scope pilot use cases, prove customer value, and hand off deployments. Build the foundational solutions architecture toolkit, including demos, reference architectures, evaluation frameworks, FAQs, and competitive positioning, while relaying customer requirements and product gaps to engineering.

Own the full B2B SaaS sales cycle for mid-market IT and Security accounts, from outbound prospecting through close. Build pipeline, manage complex multi-stakeholder deals, deliver technical demos, forecast accurately, and collaborate with product, marketing, engineering, and founders to refine go-to-market strategy and messaging. The role is based five days per week at the San Francisco headquarters with quarterly travel.

Build and maintain internal automations and AI agents to resolve high-volume IT/service requests. Automate onboarding/offboarding, access provisioning, ticket triage, and knowledge bases; measure impact. Lead identity and access infrastructure (SSO, RBAC, SAML/SCIM), govern SaaS and devices, support security/compliance, and continuously improve workflows across teams.

Own the full enterprise B2B SaaS sales cycle, from prospecting and stakeholder mapping through closing and expansion. Build relationships with senior IT, Security, and Operations leaders; manage complex buying committees; deliver demos and ROI-based business cases; and develop strategic account plans. Partner with founders, product, and engineering on roadmap priorities, enterprise delivery, pricing, and repeatable sales playbooks. Represent Serval at events and customer briefings with quarterly travel.

Own the full sales cycle for major enterprise accounts, from prospecting through expansion. Build executive relationships across IT, Security, and Operations; coordinate complex buying committees; deliver AI automation demos and ROI cases; and partner with founders, product, and engineering on roadmap and delivery. Develop repeatable enterprise sales playbooks, pricing, and expansion strategies while representing Serval at customer events and executive briefings.

Own Serval’s headquarters operations, including facilities, supplies, equipment, vendors, workplace compliance, events, guest experience, and employee support. The role requires hands-on logistics management, process improvement, strong organization, professional communication, independent prioritization, and a hospitality-focused approach. The Office Manager will partner with leadership, Finance, and HR to maintain an efficient, welcoming, safe, and high-performing workplace.

Lead and scale a regional sales organization: recruit and develop frontline managers and AEs, own territory design and GTM strategy, drive quota attainment, forecasting discipline, and sales playbook adoption, and partner cross-functionally to influence product and go-to-market decisions.

Own post-deployment customer outcomes: troubleshoot production issues, drive adoption, renewals and expansion, build scalable support tooling and automation, ship code fixes/features, run trainings and documentation to make customers self-sufficient.

Deployed Software Engineers are responsible for architecting and building production-grade systems, managing the technical lifecycle of deployments, and delivering customer-focused software solutions.

As the Manager of Mid-Market Account Executives, you'll build and lead a sales team, define commercial strategies, coach team members, and drive revenue growth through high-performance sales practices.

The Deployment Strategist will manage customer onboarding, design implementations, conduct training, troubleshoot issues, and collaborate with teams to enhance product offerings.

Lead and build the enterprise sales team, develop sales strategies, drive revenue growth, and establish strong customer relationships at Serval.

Serve as the founding solutions architect driving technical pre-sales: run discovery, architecture reviews, demos, security evaluations, and pilots. Integrate deeply with customer identity, ITSM, and SaaS stacks, define success criteria, build SA tooling and evaluation frameworks, then hand off pilot deployment and feed product/engineering with field feedback.

Lead the technical pre-sales cycle as the first Solutions Engineer: run discovery, architecture reviews, demos, security evaluations, integrate with customer stacks, define pilot success criteria, hand off deployments, and build the foundational SE toolkit and processes.