Teams at Serval

Own and build Serval’s post-sale customer experience, including Slack community programming, customer events, annual conference experiences, gifting, implementation improvements, customer advisory boards, advocacy, references, and customer feedback programs. Develop metrics to measure engagement, sentiment, retention, expansion, and pipeline impact. Partner closely with Marketing, Sales, Customer Success, Deployment, Product, Support, and Brand while managing vendors, budgets, and lightweight automation.

Own the full enterprise B2B SaaS sales cycle, from prospecting and stakeholder mapping through close and expansion. Build relationships with IT, Security, and Operations executives; manage complex buying committees; deliver AI automation demos and ROI cases; develop account plans and enterprise sales playbooks; and collaborate with founders, product, and engineering. Represent the company at industry events and executive briefings, with travel typically once per quarter.

Coordinate end-to-end interview scheduling, deliver timely candidate communications, maintain ATS data, support recruiting ops and reporting, optimize processes, and build recruiting infrastructure to scale hiring.