Teams at ServiceNow

Build and deploy production-grade AI agents, assistants, reusable skills, and agentic workflows. Develop rapid MVPs, partner with engineering on production hardening, integrate models and tools, and establish rigorous evaluation for quality, safety, and reliability. Apply secure-by-design controls, document solutions, select frameworks and cloud services, and advise teams through the AI Center of Excellence.

Owns post-sale relationships with strategic enterprise customers, advising C-suite stakeholders on ServiceNow adoption, transformation, governance, retention, and expansion. Leads complex programs, identifies risks and professional services opportunities, develops executive narratives, resolves escalations, guides platform adoption, and mentors customer success teams. Partners with sales and delivery teams to improve satisfaction, demonstrate business value, prevent churn, and support renewals and cross-sell opportunities.

Leads ServiceNow Cyber and Risk’s North American GSI partnership strategy, including team leadership, partner planning, pipeline generation, joint go-to-market execution, executive relationships, QBRs, enablement, marketing coordination, and revenue growth. Requires extensive cybersecurity vendor and GSI experience, established relationships with major integrators, sales expertise, technical cybersecurity knowledge, and experience managing high-performing partnership teams in complex organizations.