Jobs at ServiceTitan

Lead and grow a platform and infrastructure engineering team (Infrastructure/SQL reliability, Developer Experience, or Tooling). Hire, mentor, and manage delivery of quarterly roadmaps; remain technically engaged in design and code reviews; partner with product, SRE, and security to drive reliability, observability, CI/CD, and platform strategy. Own toolchain, reliability goals, and foster a culture of ownership and continuous improvement.

Lead the design and implementation of end-to-end quality systems and testing frameworks. Own multiple testing layers (unit, integration, E2E, contract, performance, chaos), integrate automated tests into CI/CD, drive load/performance testing and monitoring, troubleshoot failures, apply AI tooling to improve workflows, and collaborate with engineers, PMs, and designers to improve coverage and reliability.

Manage end-to-end onboarding for multiple SDR cohorts, create and deliver structured playbooks and trainings, optimize SDR tech stack usage, run enablement projects and workshops, measure ramp performance using data and iterate to improve outcomes. Partner with SDR leadership, Marketing, and Operations to accelerate ramp time and drive pipeline generation.

Perform high-volume, multi-channel outbound prospecting (75+ calls/day), qualify leads through discovery conversations, schedule product demos for Account Executives, manage daily pipeline using sales methodology and CRM tools, collaborate with AEs, and pursue continuous coaching and improvement to drive revenue growth.

The Senior Manager, Software Engineering is responsible for strategic execution, technical leadership, product advocacy, team scaling, and operational excellence, requiring advanced management and strong technical skills in C# and microservices.

As a Customer Success Manager, you will ensure customer success and satisfaction, build strong relationships, drive value and ROI, and manage account health while providing product training and engagement strategies.

As a Customer Success Manager, you will manage a portfolio of enterprise accounts, build relationships, analyze data for insights, and ensure customer satisfaction.

Design and prototype Back Office and Commercial SaaS experiences across desktop, tablet, and mobile. Conduct discovery research, user interviews, journey mapping, and testing. Collaborate with product, engineering, and research; mentor junior designers; use AI tools and Figma to iterate and ship high-quality, user-centered solutions.

Lead ServiceTitan's accounting product domain, owning vision, roadmap, and AI-powered features across AP/AR, GL, and ERP integrations. Manage and grow senior PMs, collaborate cross-functionally, validate with customers, and measure product quality, adoption, and business outcomes.

Manage long-term success of strategic, multi-location customers by building partnerships, driving product adoption, coaching users, analyzing engagement data, leading initiatives, handling escalations, and delivering business reviews and recommendations.

Design, build, and maintain enterprise integrations and automation using Workato (primary) and middleware. Architect REST/SOAP APIs, webhooks, batch and event-driven workflows, and integrate ServiceTitan, Workday, Salesforce, and ERP systems. Monitor and support integration operations, lead vendor projects, implement AI/ML API-driven processes, produce documentation, and contribute to integration platform architecture and governance.

The Customer Success Manager enhances customer satisfaction by managing accounts, resolving issues, guiding product utilization, and fostering long-term relationships to ensure client success with ServiceTitan.

Lead a team of 8–10 Enterprise Customer Success Managers to drive retention, expansion, product adoption, and measurable ROI. Provide coaching, set metrics and operational rigor, manage risk, collaborate cross-functionally, influence product strategy with customer feedback, hire and scale the team, and report on strategic priorities aligned with company OKRs.

Manage a portfolio of ~20 strategic enterprise customers enrolled in Max, acting as executive-facing advisor to drive automation adoption, measurable growth, retention and expansion. Build Executive Success Plans, conduct executive business reviews and onsite engagements, partner with Max Specialists and Product, and use usage data and KPIs to recommend growth strategies and mitigate risk. Travel nationwide (~30%) for onsite workshops and field observation.

The Sales Development Flex Manager leads and develops teams of SDRs, drives pipeline strategy, recruits talent, and maintains performance metrics across the organization, adapting to various team needs and supporting high-impact projects.

Lead and grow a 3–10 person product design team to deliver enterprise SaaS UX across strategy and execution. Drive hiring, mentorship, design processes, AI-assisted prototyping, accessibility, UX measurement, cross-functional collaboration, and product roadmaps to achieve measurable business impact.

As a Customer Success Manager, you will manage client relationships, drive product adoption and retention, and ensure client success through data-driven strategies and collaboration with cross-functional teams.

Lead AI/ML initiatives, develop and deploy models, manage teams, and align projects with business goals while educating stakeholders on AI/ML benefits.

As a Sales Development Representative, you'll qualify leads, schedule demos, and engage clients to drive revenue growth while receiving extensive training.

Lead the engineering team at ServiceTitan, owning technical vision, improving systems, mentoring engineers, and collaborating with cross-functional teams to enhance product performance and reliability.