Jobs at ServiceTitan

Build front-end dashboards, charts, tables, and data visualizations for reporting products while contributing across the full stack. Develop .NET/C# APIs, write automated tests, support CI/CD and basic DevOps tasks, participate in code reviews and on-call support, and collaborate with teammates on requirements and data contracts. The role emphasizes using AI tools to accelerate coding, testing, design, debugging, and operational work.

Own relationships with strategic enterprise accounts after implementation. Drive product adoption, retention, expansion, and customer satisfaction through success plans, executive business reviews, health monitoring, and churn mitigation. Partner with Sales, Support, Implementation, Product, and Engineering to resolve issues, surface feedback, and identify upsell opportunities. Maintain account records, health scores, and forecasts in Gainsight and Salesforce while meeting retention, expansion, and NPS targets.

Lead the technical vision for test automation and quality architecture across cloud, web, and mobile systems. Design scalable testing frameworks, integrate automation into CI/CD pipelines, analyze quality metrics, mentor engineers, guide technical decisions, and communicate outcomes to engineering leadership. The role emphasizes Playwright with TypeScript, Maestro with YAML, API and integration testing, system validation, and AI-first automation practices.

Provides tier 3 technical support and escalation assistance for ServiceTitan’s SaaS platform. Troubleshoots complex customer and internal support issues, designs workflow solutions, identifies bugs, partners with specialists and developers, and coaches support agents. The role requires deep product expertise, strong communication, customer de-escalation skills, troubleshooting ability, and proficiency with support tools, spreadsheets, and basic SQL.

Manages and develops an outbound Sales Development Representative team. Responsibilities include setting performance objectives, monitoring pipeline and KPIs, shaping outbound strategy, coaching SDRs, recruiting and onboarding team members, conducting one-on-ones, reporting to senior management, and evaluating sales technologies. The role requires outbound cold-calling expertise, SDR management experience, strong communication, analytical ability, and proficiency with Salesforce; Salesloft experience is preferred.

Leads outbound sales development management for the residential SDR organization. Responsibilities include managing managers, driving quota attainment, implementing sales processes and best practices, monitoring pipeline and performance metrics, recruiting and onboarding team members, coaching managers and SDRs, reporting KPIs, and evaluating sales technologies. The role partners with sales leadership to build a high-performing team and improve outbound pipeline generation.

Analyzes and prepares customer data for successful migration to ServiceTitan. Works directly with customers to understand source databases, identify data issues, interpret database structures, and map data to ServiceTitan’s model. Writes queries to correct, reformat, and transfer data while coordinating with engineers, implementation teams, and onboarders. Manages shifting priorities, deadlines, project updates, and cross-functional communication to ensure accurate, timely data delivery.

Generates and qualifies sales opportunities through high-volume, multichannel outreach, discovery calls, and demo scheduling. Manages prospecting activity and pipeline using sales technology, collaborates with Account Executives on qualified opportunities, and continuously improves through coaching and feedback. The role includes structured enablement and training on the trades industry, customer personas, Salesforce, Salesloft, Gong, and ChiliPiper.

Manage approximately 35 high-touch enterprise accounts, build senior-level relationships, coach customers on product best practices, solve complex problems, identify upselling opportunities, analyze engagement data, report KPIs, improve customer experiences, and mentor team members. The role requires customer-facing account or project management experience and includes less than 15% nationwide travel.

Lead strategy and execution for ServiceTitan's Fintech product suite, owning roadmap, P&L, and product delivery for payments and embedded finance. Manage product teams, partner with engineering, negotiate commercial partnerships with processors and lenders, drive adoption and revenue, ensure compliance and risk controls, and report performance to executive leadership.

Owns sales enablement strategy and change management for high-priority Upsell and Fintech initiatives. Responsibilities include prioritizing initiatives, coordinating cross-functional planning, translating product and process changes into training and communications, creating enablement content, delivering training, aligning senior stakeholders, and measuring adoption and effectiveness. Requires enablement experience, sales or account management knowledge, strong communication, project prioritization, and proficiency with CRM, LMS, eLearning, and project tracking tools.

Advises Product, Sales, Implementations, and Customer Success using deep Property Care trade expertise. Represents the company at industry conferences, manages trade-organization relationships, develops market perspectives, supports prospect conversations, guides complex implementations, and translates customer feedback into product and business priorities. The role requires a former senior operator with direct oversight of operations and technology, enterprise-scale experience, strong market credibility, and fluency in service agreements, technician routing, route optimization, compliance, and multi-location operations.

Leads sales compensation strategy and operations across more than 500 production roles. Develops and evaluates incentive plans, benchmarks industry practices, presents recommendations to senior leaders, manages payouts and accruals, improves processes through automation and AI, and partners with Sales, Finance, HR, and Operations. Directs and develops a high-performing compensation team.

Lead and build a data science and analytics organization focused on operations and finance analytics. Define and execute an applied AI/ML roadmap (including LLMs and agentic systems), hire and mentor teams, partner with stakeholders to translate problems into production AI capabilities, and collaborate with data engineering and platform teams to ensure data quality, orchestration, and evaluation.

Own the long-term technical success of strategic enterprise accounts by advising on ServiceTitan configuration, workflows, integrations, and best practices. Build stakeholder relationships, lead technical discovery, resolve complex issues, support adoption, analyze usage data, deliver business reviews, and partner with Product, Engineering, and Support. Coach users, manage technical initiatives, maintain account records, and identify improvements that increase customer value and satisfaction.

Manages a SaaS Pro Sales team responsible for upselling products and services to existing customers. Oversees sales performance, forecasting, strategy, recruiting, onboarding, coaching, and customer relationships. Drives product adoption, retention, and customer success while partnering with Marketing, Product, Strategy, Customer Success, and Sales Leadership. Provides consultative guidance, influences product direction, and develops processes to improve team performance.

Manage the Ads product and platform lifecycle, define AI strategies, drive measurement and insights, and lead a PM team for performance marketing.

Own the enterprise integration and automation architecture across Finance, HR, Revenue, Billing, and Go-to-Market systems. Lead design reviews, engineering standards, governance, monitoring, technical debt reduction, and complex hands-on integrations using Workday Studio, Workato, Salesforce, Snowflake, and APIs. Guide distributed integration teams, manage escalations, support recruiting and development, and partner with senior stakeholders to prioritize automation initiatives and deliver resilient, production-grade solutions.

Lead operational and logistical execution for ServiceTitan’s annual Pantheon conference, owning sponsorship program management, internal booth strategy, and a 100,000+ sq ft expo hall experience. Coordinate sponsors, exhibit house vendors, booth design, revenue tracking, on-site operations, and cross-functional stakeholders to deliver a high-impact, revenue-driving attendee experience.

Lead the long-term technical vision and architecture for ServiceTitan's iOS platform. Design scalable mobile frameworks, define data access patterns via GraphQL, champion TCA, adopt Apple platform capabilities, integrate AI-assisted developer tools, drive cross-org alignment, mentor senior engineers, and set engineering standards for code quality, performance, testing, and extensibility.