Teams at Shield Technology Partners

Provides onsite frontline technical support to client end users and IT staff. Responsibilities include responding to incidents and service requests, troubleshooting hardware, software, connectivity, and account-access issues, configuring workstations and peripherals, documenting resolutions, managing ticket queues, communicating with users, and escalating complex issues according to procedures. The role is onsite Monday through Thursday with remote work on Fridays and requires a service-oriented approach.

Provides onsite frontline technical support to client end users and IT staff. Troubleshoots hardware, software, connectivity, account access, workstations, peripherals, and business applications; manages tickets through resolution or escalation; documents incidents and user interactions; communicates clearly with nontechnical users; monitors support queues; follows SOPs; and identifies recurring issues for team improvement.

Lead P&L performance and operational improvement across portfolio companies by driving revenue growth, margin expansion, and adoption of Shield's AI platform. Manage forecasts, budgets, and cross-functional initiatives; support onboarding; build automation and low-code solutions; coach local leadership and implement standardized processes to scale operations and strategic growth.