Teams at Shiftsmart

Manages daily office operations in a New York City headquarters, including supplies, kitchen restocking, conference rooms, guest check-ins, device setup, and building coordination. Supports executives and teams with meals, travel, meetings, and special projects. Plans employee events, manages cultural initiatives, prepares new-hire workspaces and welcome materials, and serves as the primary liaison with building management and vendors.

Support commercial deal execution and customer growth by researching prospects, creating decks and proposals, preparing market insights, improving pipeline systems, scaling reusable commercial content, and executing B2B marketing initiatives. The role partners across the customer and commercial teams to accelerate opportunities, strengthen customer-ready communications, and improve operational processes in a rapidly scaling startup.

Own shift fulfillment targets for new customer launches, using marketplace analytics, onboarding campaigns, incentives, and partner conversion tactics. Monitor marketplace risks, triage in-shift issues, resolve cross-functional problems, and build scalable processes and tooling. The role progresses toward ownership of day-to-day marketplace execution for major customer programs.