Teams at Shippo

Leads and develops an SRE team responsible for platform engineering, Kubernetes infrastructure, observability, CI/CD, infrastructure as code, reliability frameworks, disaster recovery, security, and cost optimization. Partners with engineering leaders to establish platform roadmaps and self-service capabilities, manages on-call operations, and drives automation, scalability, developer experience, and operational excellence.

Build and maintain scalable full-stack web application features and distributed microservices. Own complex features from design through deployment, improve application performance and reliability, support on-call operations, troubleshoot incidents, enhance CI/CD and container infrastructure, and collaborate with product, design, infrastructure, and API teams. Mentor engineers and contribute to technical standards while delivering customer-focused shipping and fulfillment experiences.

Own premier customer accounts and escalated support tickets through resolution, coordinating cross-functional teams and managing churn risk. Provide expert support for Shippo’s webapp and API, de-escalate sensitive or executive-level issues, identify recurring product problems, and provide product feedback. Mentor specialists, conduct training, create documentation, and use AI-assisted tools for ticket research, quality assurance, and pattern analysis.