Sigma Computing Benefits Overview

Manage a high-volume portfolio of mid-market SaaS customers using scalable engagement, onboarding, training, automation, and digital communications. Monitor health and usage data to identify churn risks, expansion opportunities, and adoption trends. Lead targeted customer meetings, promote AI and analytics use cases, coordinate with Sales, Support, and Product, and develop reusable customer success playbooks and resources.

Build and maintain scalable security platforms, automation, APIs, detections, and internal tooling for a cloud-native SaaS environment. Secure AI applications, LLM services, identities, SaaS platforms, cloud infrastructure, and APIs. Develop controls against prompt injection, data leakage, model misuse, and excessive permissions while supporting vulnerability management, incident response, threat modeling, and security operations.

Manage strategic customer accounts for Sigma Computing, helping users maximize analytics platform value and improving net dollar retention. Responsibilities include developing success plans, identifying upsell and cross-sell opportunities, reducing churn, advocating for customer needs, delivering training, and guiding customers on analytics and business intelligence solutions. The role requires strong communication, analytical problem-solving, SaaS customer success experience, and familiarity with SQL, ETL, data visualization, and cloud analytics platforms.