Teams at Silvur

Manage relationships with credit union partners, resolve issues, support onboarding, drive product adoption, deliver staff training, and conduct business reviews. Track referrals, engagement, and utilization data to identify opportunities and inform cross-functional improvements. Build scalable enablement materials, playbooks, and AI-first workflows while supporting partner retention and growth. Regular travel is required for in-branch training, executive reviews, and relationship-building.

Support 30+ credit union partners by driving product adoption, delivering scalable training and enablement, managing onboarding, coordinating implementations, monitoring engagement data, preparing business reviews, resolving escalations, and translating partner feedback into product and process improvements. The role requires strong relationship management, cross-functional collaboration, project coordination, and comfort building processes in an ambiguous startup environment while using AI and modern productivity tools.

Manage day-to-day relationships with credit union partners, resolve product questions, support onboarding, drive platform adoption, deliver staff training, and conduct business reviews. Track referrals, engagement, and utilization to identify opportunities and inform internal teams. Build scalable enablement materials, playbooks, and AI-first workflows while collaborating with operations, product, marketing, and insurance agents.