Jobs at Smarsh

The Senior Product Operations Manager will enhance product operations, streamline processes, manage product metrics, and lead cross-functional product launches while ensuring alignment across teams to drive efficiency and decision-making.

The Sr. Software Engineer will design and maintain Java-based backend services, work on architecture design, and ensure high system reliability in both federal and AWS environments.

The Support Engineer will troubleshoot technical issues, manage incidents, and enhance product quality across federal and AWS environments, while collaborating with R&D and customer support teams.

Lead product strategy for an analyst experience layer of a surveillance platform, manage a small team, and own the product roadmap, API specs, and cross-functional collaboration.

The Manager of Engineering will lead a Java development team, driving innovation and ensuring compliance in federal and AWS environments, while improving engineering processes and practices.

The Strategic Customer Success Manager will oversee customer relationships, drive adoption of Smarsh products, and ensure successful renewal negotiations with enterprise clients, partnering closely with Account Executives to achieve customer objectives and satisfaction.

The Solutions Engineer supports the sales team by providing technical expertise, conducting demonstrations, designing solutions, and managing complex integrations during the sales cycle.

The Principal Solutions Architect operates at a senior leadership level, overseeing the architectural integrity and evolution of the Conduct platform, focusing on compliance, AI capabilities, and scalable solutions for regulated enterprises.

Define and own integration and software architecture connecting operational systems and product platforms. Architect cloud-native, microservices-based integrations (provisioning, billing, telemetry), implement solutions primarily in Python on AWS, guide testing and observability, decompose work into Jira, and provide technical leadership and mentorship across backend, integration, and front-end teams.

Lead functional architecture across Sales, Service, Revenue (CPQ & Billing) and Experience Cloud. Define Flow-first automation strategy, data models, governance and naming conventions; review complex designs; mentor admins and developers; oversee integrators and ensure scalable, testable automation, reporting integrity and safe integrations.

The role involves selling SaaS compliance solutions to enterprise clients, managing the sales cycle, and developing relationships with C-level executives in various industries.

As a Level 3 Platform Engineer, you will manage infrastructure automation and operations for Smarsh's on-premises platform, focusing on Kubernetes, CI/CD pipelines, and cloud transitions while collaborating with various teams.

The Research Engineer III will build and maintain ML infrastructure, develop NLP models, implement tracking integrations, and ensure observability in ML pipelines.

The Senior Account Manager, Partner Sales drives growth through VAR partners, focusing on new customer acquisition, partner engagement, and managing sales pipelines.

The Account Executive will engage prospective clients, generate leads, maintain forecasts in Salesforce, manage accounts, and ensure customer satisfaction in the government segment.

The Sr. Account Executive will sell compliance solutions to enterprise clients, managing extensive sales cycles and building relationships with C-suite executives.

The Enterprise Account Executive is responsible for driving new business revenue within the federal government, establishing relationships, closing sales, and managing proposal development to achieve sales targets.

The Enterprise Account Executive is responsible for driving new revenue growth in federal sales by identifying opportunities, building relationships, and closing sales within the federal civilian sector.

The Partner Success Manager is responsible for managing partner renewals, ensuring high partner health, adopting strategies, and protecting recurring revenue within the partner channel ecosystem, while collaborating cross-functionally to support stakeholder engagement and operational excellence.