Jobs at Smarsh

Manage end-to-end lifecycle for top enterprise accounts: drive adoption, retention, health, governance, executive relationships, renewals, and strategic growth. Act as trusted consultant, lead escalations, run executive reviews, track metrics in CRM, and partner with sales and product teams to deliver customer outcomes and identify expansion opportunities.

Lead development and deployment of NLP and transformer-based/LLM models for financial surveillance and compliance. Mentor junior staff, perform EDA, annotation and model analysis, contribute to model governance, and collaborate across product, engineering, and business stakeholders.

The Solutions Engineer supports the sales team by providing technical expertise, conducting demonstrations, designing solutions, and managing complex integrations during the sales cycle.

Senior individual-contributor product manager owning agentic and platform capabilities: define API/MCP/headless surfaces, non-functional requirements (scale, performance, reliability, security), and agentic workflows. Set product strategy and roadmap, write specs for engineering, partner with AI/ML, Data Science, Professional Services, and customer teams, and ensure auditability and regulatory readiness for enterprise financial customers.

The Sr. Software Engineer will design and maintain Java-based backend services, work on architecture design, and ensure high system reliability in both federal and AWS environments.

Pre-sales technical lead supporting account executives to drive B2B deals: discovery, product demonstrations, validation events, RFI/RFP technical responses, and sales collateral. Collaborates with sales, product, success, and professional services; updates systems of record and supports cross-departmental initiatives. Travel as needed.

The Manager of Engineering will lead a Java development team, driving innovation and ensuring compliance in federal and AWS environments, while improving engineering processes and practices.

The Account Executive III is responsible for acquiring new corporate clients, developing sales strategies, and maintaining Salesforce management to drive business growth in regulated industries.

Lead strategy and execution of ABM campaigns for enterprise accounts: align with sales and demand gen, manage budgets and timelines, target high-value accounts, measure performance and ROI, optimize campaigns, and run reporting dashboards to drive pipeline, expansion, and retention.

The Sr. Account Executive will sell compliance solutions to enterprise clients, managing extensive sales cycles and building relationships with C-suite executives.

Lead strategy, development, and commercialization of AI-powered features within a compliance and data archival platform. Define product vision and roadmap, translate technical requirements into prioritized backlogs, collaborate with engineering and stakeholders, measure product success, and drive adoption and lifecycle management of developer-facing infrastructure and AI solutions.

Senior full‑stack engineer responsible for building production-quality Salesforce platform capabilities, integrations (MuleSoft, REST/SOAP), AI-enabled tooling (Claude plugins, MCP servers), CI/CD, and reusable libraries. Mentor engineers, run architecture/code reviews, and collaborate cross-functionally to deliver scalable, secure cloud-native solutions using Python, LWC, Apex, and AWS.

Lead architecture and hands-on development of cloud-native, microservices-based systems and company-wide integrations (AWS and MuleSoft) using Python. Own provisioning, billing, telemetry, and integration landscapes; define AI-SDLC and AI tooling; implement infrastructure-as-code and CI/CD; ensure observability, testing, security, and operational readiness; translate architecture into Jira work and mentor engineering teams.

Generate qualified pipeline within U.S. federal agencies by prospecting, qualifying leads, and booking discovery meetings. Educate prospects on Smarsh archiving and governance solutions, execute multi-channel outreach, maintain Salesforce records, support Customer Success as needed, and collaborate with Federal AEs, Marketing, and SDR leadership. Occasional travel to federal events required.

Lead and manage the procurement team, translate strategy into execution, own PO and procurement workflows in Jira and NetSuite, evaluate procurement tooling, drive process documentation and continuous improvement, and build a vendor management and review process in partnership with InfoSec and Legal.

The role involves selling SaaS compliance solutions to enterprise clients, managing the sales cycle, and developing relationships with C-level executives in various industries.

Lead hands-on administration of IAM systems (Okta, AD, M365), build and maintain integrations with endpoint and security tooling, own device trust and conditional access, support audits (SOC 2/FedRAMP), troubleshoot escalated identity issues, and document configurations while providing broader senior systems administration support.

Administer and support HR systems (BambooHR, Lever, Lattice, ADP), document and maintain integrations with Okta and NetSuite, map data flows, troubleshoot escalations, partner with IT/InfoSec on provisioning, evaluate tooling gaps, and support audits/compliance (e.g., SOC 2).