Jobs at SmithRx

The Account Manager ensures client satisfaction through effective relationship management, driving client success plans, reporting, and issue resolution in the healthcare sector.

Prepare, validate, and maintain member data lists in Snowflake for email, SMS, and print; build automated data quality checks; manage suppression and PHI-related compliance; document transformations; partner with Marketing Operations and centralized Data to resolve issues and support audits and ad-hoc reporting.

Support implementations and plan operations by building and maintaining pharmacy benefit plans, ensuring data integrity, managing prior authorizations and formularies, troubleshooting claims adjudication, conducting go-live testing and post-launch audits, and collaborating with client, member support, and clinical teams to improve workflows and member experience.

Provide clinical expertise and enablement for Plan Operations and Implementation teams during client onboarding. Advise clients on drug spend, utilization, formulary compliance, and clinical programs; communicate formulary changes; create clinical marketing materials; analyze benefit designs and communicate reporting needs; act as clinical liaison to internal teams and recommend cost-saving clinical programs.

The Lead, Account Management focuses on customer success, managing a team to ensure client satisfaction and effective relationships, solving issues and supporting growth. Responsibilities include coaching team members, achieving performance metrics, and maintaining strong client relations.

The Manager, Strategic Partnerships will develop and maintain relationships in the Health Plan and TPA sectors, driving growth and collaboration cross-functionally while managing partner engagement and responses to RFPs.

Manage an assigned book of business to drive post-sale success and retention. Support account management with reporting, escalation research, implementation support, and stakeholder engagement. Build trusting client relationships, identify risks to satisfaction, coordinate internal teams to resolve issues, and carry smaller accounts to develop account management skills.

Provide financial and data analysis for Account Management by translating pharmacy claims and rebate data into strategic insights, ensuring report integrity, supporting client meetings/QBRs, and improving reporting tools to mitigate spend and attrition.

Manage a team of prior authorization Pharmacists, ensuring quality reviews, adherence to compliance standards, and performance measurement via KPIs while mentoring and driving operational improvements.

The Director of Project Management will oversee the PMO function, implementing governance frameworks and driving decision-making processes for complex projects in the company.

The Account Coordinator supports client satisfaction post-sale by managing relationships, troubleshooting issues, and collaborating with teams to ensure client success in pharmacy benefit management.

As a Senior Software Engineer at SmithRx, you will design, develop, and maintain back-end architecture for our product suite using various programming languages, collaborate with stakeholders, ensure high-quality software, and mentor junior team members.

Lead design and delivery of large-scale data pipelines and warehouse systems. Define technical strategy, enforce data governance, improve developer efficiency, mentor engineers, and align data engineering efforts with business goals to enable analytics and ML at scale.

Lead the Tools & Frameworks engineering team to build shared backend libraries, internal tooling, scalable APIs, and schemas. Define roadmap, balance technical and business priorities, drive architectural excellence (including FHIR translation, monorepo decomposition, data federation, event-streaming), mentor engineers, and collaborate cross-functionally to improve developer productivity and platform reliability.

Lead PBM pricing strategy for enterprise offers and RFP responses. Reprice prospect data, craft compelling AWP discount and rebate-guarantee proposals, support sales and legal negotiations, assess pricing risk, and produce client-ready analyses and presentations to win large employer business.

The Lead, Account Support is responsible for managing a team focused on achieving key performance indicators, customer satisfaction, and facilitating cross-functional collaboration to resolve issues and improve processes.

Lead design, development, and maintenance of SmithRx frontend features using JavaScript and React while ensuring high-quality code and scalability. Collaborate with product teams and mentor junior engineers.

Lead long-range planning, build and maintain unit-economics and forecasting models, deliver executive-ready analyses for leadership and board, support fundraising and strategic initiatives, partner cross-functionally on pricing, KPIs, and tools, and establish systems and reporting for Strategic Finance.

As a Staff Software Engineer, you will develop backend architecture, collaborate with stakeholders, mentor juniors, and ensure software quality while leveraging various technologies and AWS platforms.

Lead test strategy and automation across products, build and maintain automated API and UI tests, improve test frameworks and CI/CD, author test plans, report defects, and champion quality across teams.