SPS Benefits Overview

Lead a portfolio of cross-functional operational programs for a legal services environment: design and scale SOPs, governance, KPI reporting, QA, financial management, stakeholder engagement, risk mitigation, and multi-site execution. Coach teams, manage vendors, support client relationships, and drive continuous improvement to improve service quality, operational efficiency, and client outcomes.

Process high-volume copying, printing, finishing, and reprographics orders; maintain and troubleshoot equipment; manage supplies; provide customer service, reception coverage, and train backups.

Design, develop, configure, and support Tungsten TotalAgility automation and document-processing solutions. Build workflows, capture solutions, forms, validation rules, integrations, and transformation modules. Troubleshoot production issues, participate in testing and deployment, produce technical documentation, and collaborate with analysts and stakeholders to gather requirements and improve automation processes.