SPS Benefits Overview

Leads onsite mail, reprographics, imaging, digital mail, print production, records, and document-service operations for a regulated financial-services client. Manages supervisors and frontline staff, client relationships, SLAs, budgets, compliance, information security, workflow performance, continuous improvement, and service quality. Oversees secure handling of confidential materials, production deadlines, reporting, staffing, training, and operational risk while serving as the primary client partner.

Welcomes colleagues and guests, manages reception and visitor registration, supports meeting room bookings, provides personalized assistance, maintains directories and a clean reception area, and coordinates with workplace service teams. The role requires strong customer service, communication, organization, teamwork, computer proficiency, and the ability to handle physical tasks including lifting packages and standing or walking for extended periods.

Provides mailroom and business service center support by receiving, sorting, scanning, logging, and distributing incoming deliveries. Maintains delivery records, obtains recipient signatures, coordinates with courier companies, replenishes office supplies, and keeps the service center organized. The role also provides reception, concierge, hospitality, and backup training support while delivering professional customer service. Physical requirements include frequent lifting and moving packages, walking between office locations, and operating office equipment.