Squarespace Careers In NYC

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We are seeking a Visual Designer to join the Unfold team to help evolve all brand deliverables. Unfold Visual Designers help define and execute story template collections, brand partnership collections, marketing campaigns, social media assets and UI elements. Successful candidates should have a portfolio that demonstrates familiarity with most of these types of projects, as well as the ability to maintain an overarching brand aesthetic across channels.

Lead and coach a subset of the Customer Operations team to provide customers with a great Squarespace experience. Keep the team up-to-date on department updates. This includes explaining business reasons that drive new initiatives so team members understand the context of what's happening across the company and why. Ensure the daily activities of the team, including e-mail and live chat support, and other related responsibilities are accomplished (quality, training, escalations, etc.). Stay current on Squarespace product developments to coach your team on fielding tickets. Take customer escalations. Help with the queues during peak chat and email hours. Engage team members in long-term career development conversations. Shape the broader strategy for the department with cross-functional collaboration. Lead projects and partner with peers on local or departmental projects. Endeavor to improve team processes and performance for the benefit of your team, customers and the business.

Partner with engineers and other stakeholders across the company to prioritize, plan, and deliver Security Engineering projects and GRC initiatives. Understand the strategic vision for Squarespace’s business and use this information to create a technical roadmap and corresponding project scopes. Coach the Security Engineering team to run short-term planning sessions self-sufficiently and collaborate with Security & GRC leadership to drive the team’s long-term planning. Get to know our product and technology stack in detail so you can speak fluently to project stakeholders and effectively identify and mitigate risks, dependencies, and blockers. Lead delivery of cross-functional projects throughout all lifecycle phases (initiation, scoping, execution, release), change and risk management, and ongoing product maintenance. Partner with Engineering Leadership and stakeholders across the company to identify opportunities for process and product optimizations.

Develop new features into the Squarespace interface. Lead other engineers and collaborate with designers to provide strong customer-focused experiences. Have regular 1-1s with team members, and take an active role in code reviews for junior members. Keep our product up-to-date with the latest frontend technologies such as React and ES2015+. Practice disciplined software engineering (e.g. automated testing, code reviews, and writing beautiful, pragmatic code). Actively contribute to team and company standards. Mentor junior team members.

The Product Design team is looking for a UX Writer to work with our product teams. The UX writer has ownership of copy across all our products, from labels, to error messages, to onboarding flows, and more. We're looking for an evangelist who can use words to design intelligent, accessible, and friendly user experiences. You enjoy working through the minutiae of complex problems, love logic puzzles, and you're not fazed by a Gordian knot. You love process, but also know when you just need to get a job done. You enjoy working with introverts and strong personalities, technical and detail-oriented people, as well as big thinkers and creative types. You can handle multiple projects with ease, and know how to manage your time and prioritize your projects. You take initiative and feel a strong sense of ownership—not just for your work, but for the quality of all our products. And, you don’t need all the details to get started.

We are seeking a strategic-minded Senior UX Researcher to help us identify and explore new opportunities, and support the design and implementation of new products. In this role, you’ll study our user base of approximately two million entrepreneurs, artists, and creative professionals, who inspire us every day. You should be a capable researcher, with diverse and deep experience, blending methods to tell a complete picture of our customer base. Our research is primarily qualitative, but we’d love someone to expand our toolkit with strong quantitative skills.

Prototype new app and feature ideas and explore new technologies that are at the forefront of mobile technology Design and implement new features, create UI, debugging, data modeling. Collaborate across departments with team members representing product, design, web development, and server-side engineering. Maintain apps, listen to community and fix issues that arise. Mentor software engineers at varying levels of experience.

Develop and maintain new features for the Acuity Scheduling application. Monitor releases and communicate new changes to customers and customer support. Contribute to team processes as we continue to grow. Collaboration with remote engineering, product and customer support teams.

The Consumer Products team at Squarespace is seeking strategic product minds to join us in developing a brand platform for the next generation of independent businesses. We believe the future of independent businesses will be driven by truly customer centric organizations with world-class brands, and we are creating a suite of products to empower people with creative ideas to succeed.

We’re looking for a Senior Product Designer with a UX background to help lead the direction of the future of our consumer-facing analytics products. You’ll holistically think about our analytics offering, partnering closely with user research, product and engineering teams. You’ll ensure that our products, interfaces, and visualizations are consistent, easy and efficient to use, and that our customers can make thoughtful to grow their business. 

We expect this Analyst to be a proactive member of the FP&A team. You will also develop strong relationships across the organization and should be comfortable presenting financial information in a clear and concise way. This role has direct exposure to the CFO and is the perfect opportunity to use your critical thinking and analytical abilities to meet the needs of a growing organization. 

You demonstrate respect for the details, a passion for the power of design, and a thorough understanding of how one affects the other. You’re constantly learning and mastering new tools as a means to realize your creative vision. You have knowledge in a wide array of technologies, techniques, and applications, with an expertise in one or two specialties. While you spend most of your time working in motion, your passion for design drives you to create polished final products from a rough initial direction.

We’re looking for a Senior Engineer who is passionate about the software engineering side of Data Science. You will be joining a new Data Science Operations team tasked with accelerating Data Science research and development through improved design and best practice adoption, as well as through tooling and processes. You are a broad generalist. You enjoy collaborating with scientists to build software and to improve workflows. You appreciate all stages of data operations, from ingestion and transformation of data to use in statistical models and machine learning products. You will work primarily with data science teams to collaboratively build elegant, reusable domain-specific python libraries and services; and you will remove pain points and inefficiencies in development, feature creation, prototyping, and productionalization. You will also collaborate with Data Engineering and Data Platforms teams in pursuit of Data Science workflow improvements. You should excel in a culture of teaching and learning.

Think holistically about the optimal end to end experience and product ecosystem regardless of scope. Research & analyze team input, business requirements, customer research and competitor data to drive experience strategy, identify new insights & opportunities, understand our customers, and test potential design solutions. Partner closely with UX Research as necessary to conduct qualitative and/or quantitative research, from insights to implications, validated concepts and recommendations. Deeply understand and champion users; Lead or partner on research that aims to understand and address customer needs, jobs, pain points, behaviors, intended/desired usage; Identify areas of continuous improvement. Document processes, workflows, current state audits/analysis, and requirements. Translate experience objectives into tangible, meaningful & useful solutions or recommendations across products and services with consideration of the full end to end customer experience and integration points with other internal teams.

The Senior Accountant will have an opportunity to make a real impact by driving process improvement and system implementation efforts to streamline operations and improve the quality of the close process. The successful candidate will be a self-starter excited to apply what they know to strengthen the financial reporting of our growing company. This role will report to the Accounting Manager in our NYC headquarters.

As we continue to build our in-house creative team, we’re looking for senior advertising art directors who are strategically and conceptually strong, fluent in their craft and able to work across a wide range of deliverables including TV, print, radio, out of home, social, digital, partnerships and events. Existing art director/copywriter teams are also welcome to apply.

We firmly believe that design is not a luxury - we coalesce hundreds of details into a package that is simple and beautiful, strive for excellence and iterate relentlessly in order to achieve that ideal. In our engineering organization, this translates to creating the most seamless, integrated products possible. As a Principal Engineer, you’ll focus on the most ambiguous, difficult, and cross-cutting problems faced by the organization, and taking a 3-to-5 year plan and translating it into a technology roadmap. You would work very closely with other staff & principal engineers and report to the Chief Architect in our New York City headquarters.

Develop and run a Business Operations process and rhythm to promote our growth and keep the team focused on data-driven deliverables for the success of channel / ecosystem programs and enterprise sales process. Search and manage data to develop reports and scorecards in consideration of our needs and ongoing team projects. Identify problems through quantitative and qualitative data analysis and help support the team in developing solutions, help build business cases for new projects and measure sales productivity for the enterprise channel. Provide insights and oversee the reporting, data validation, trending, and presenting data in a format that allows the team and management to make strategic decisions. Collaborate closely with the Finance and Analytics teams to understand best company reporting standards on goals. Learn and understand how our data is organized and how best to keep data integrity. Work with VP, Channels & Services to develop OKRs, build operating dashboards, and manage performance and reporting to partners. Identify and help solve complex and ambiguous problems in all areas of the business.

Squarespace is looking for a Marketing Coordinator to support our Media & Acquisition team. We are seeking a hard-working and results-driven individual who is comfortable working with data and interpreting actionable next steps from it. Strong analytical skills are required for this role. Our Media & Acquisition team sets itself apart by being both rigorous and experimental, and we seek team members who can maintain that balance. You should be passionate about learning the mechanics of media and have a keen eye for detail. This position offers exposure to channels varying from sponsored content and podcasts to paid search and social media.

Craft and implement CRM and retention strategies to support Squarespace’s entry into new countries and languages. Partner with Product, Customer Operations and broader teams to align all goals, positioning and projects. Be the CRM partner in executing new product launches and integrations in international markets and the US. Collaborate with Marketing Analytics to measure performance, uncover opportunities and define test and learn agenda. In partnership with the International Marketing team, contribute to the product roadmap for each country and language by providing insights, research, and data to guide prioritization. Develop international promotions calendar to support strategic initiatives and product launches in priority markets around the world . Support the CRM Campaigns team with audience definition and list operations for outbound marketing campaigns that accomplish revenue-driving goals including incremental revenue lift, engagement and retention. Identify international/growth customer segments and inform customer journeys accordingly. Work with the Legal team to ensure international compliance of customer contact and promotions. Partner with the Analytics team and leaders across the organization to meet/exceed growth projections.

Our GRC team is looking for a creative, diligent, technical, and experienced IT compliance and security risk professionals with a background in SOX IT controls implementation, regulatory controls requirements, process improvement, and security risk analysis.

Help support the finance team in answering complex ad hoc questions. Collaborate with FP&A to proactively identify business patterns through quantitative data analysis. Collaborate with Accounting to evaluate the accuracy and completeness of data supporting revenue recognition and other key accounting processes. Collaborate closely with the FP&A and Analytics team to understand best company reporting standards on goals. Learn and understand how our data is organized and how best to keep data integrity.

Develop an enterprise-wide, global learning strategy that spans in-person, virtual, 1:1, self-paced, and blended methodologies as well diverse content areas. Curate cutting edge learning solutions that align to Squarespace’s overall business objectives. Lead, coach, and develop a global team of Learning & Development professionals. Consult with business leaders, HR Business Partners, and the executive leadership team to identify learning needs; use these opportunities to set the team’s overall strategy and enable Squarespace’s continued growth. Work collaboratively across the organization to build a talent development strategy, internal mobility strategy, and succession planning strategy in conjunction with the Vice President of People Programs and other team members. Design and deliver leadership development programs across all levels of leadership (including executive) to increase leadership effectiveness and support succession planning. Curate and maintain a new hire onboarding program that showcases Squarespace’s culture and sets new hires up for success in their roles.

The Corporate Development team is seeking an Senior Integration Associate to join our growing team which addresses the key strategic areas of inorganic growth for Squarespace. This individual is responsible for building the company’s integration practice, including driving the pre-merger integration planning and post-merger execution, to achieve deal rationale, value drivers, and synergies. The Senior Associate will have a significant opportunity to impact the growth, direction and future of Squarespace’s acquisition portfolio.  This role ranges from implementing actionable plans to achieving transaction objectives, to diving deep on tactical aspects in need of attention. You will partner cross-functionally to build and execute the integration strategy for all of Squarespace’s acquisitions, working with stakeholders across product development, security, GRC, HR, tax, legal, finance, accounting, and communications. This role reports into the Corporate Development Lead in New York.

Develop strategies and lead cross-functional initiatives that will drive growth in enterprise customer acquisition and retention. Perform both quantitative and qualitative analysis to understand the competitive landscape, market segmentation and sizing, business and financial modeling, and on best operational process implementation to support hypotheses and decisions. Build credibility to collaborate with teams across the organization to prototype, test and launch offerings in market. Build and scale your team to support the long-term strategy and drive a culture of strong performance and positivity. Partner with Finance and Analytics on best metrics and ways to measure success, value returned and cost of risk to the business. Collaborate closely with Product and Customer Operations to develop specific features and services, respectively, for the enterprise offering.

Squarespace is seeking an experienced and highly motivated professional to serve as its Corporate Controller. As the Controller, you will direct the organization’s accounting operations and improve accounting processes by adopting best practices for a global business ensuring that the team is equipped to scale and provide expertise and guidance to support Squarespace’s growth strategy. The ideal candidate has a proven track record of thriving in a fast-paced environment; improving business processes, financial reporting, and systems through innovative solutions and automation.

As a member of our Data Engineering team, you’ll sit with a cross-functional team of software engineers, data scientists and business analysts, working closely with your team to turn complex sources into understandable data. The data sets, pipelines and tools that you build will be involved in pivotal, company-level decisions for years to come. Not only that, but you’ll be working on a team where constant learning and team-wide knowledge sharing is a core part of our culture.

As a Senior Software Engineer in our Data Platforms team you’ll be building and maintaining the foundation of our analytics systems. You will be working with several engineering teams to build services that collect data for later analysis. Most services are built using Python hosted on our Kubernetes cluster and populate an HDFS data lake.

As a member of our Data Engineering team, you’ll sit with a diverse team of software engineers, data scientists and business analysts, working closely with your team to turn complex sources into understandable data. The data sets, pipelines and tools that you build will be involved in pivotal, company-level decisions for years to come. Not only that, but you’ll work on a team where constant learning and team-wide knowledge sharing is a core part of our culture.

The Site Reliability Engineering (SRE) teams are looking for experienced and passionate software engineers to help in ensuring that customers around the world can access Squarespace sites, that they load quickly, and that all of the features work. We work together with the product teams to maintain the reliability of our features that are backed by a fleet of microservices, with the infrastructure teams to grow our current data centers and build new ones, with the data teams to tackle challenging “big data” issues, and the security teams to keep a close eye on the latest vulnerabilities and protect our product, infrastructure and networks.

Squarespace is looking for an Engineering Manager to direct and scale Product Platform teams. The Product Platform group develops shared services which are integral and critical to Squarespace’s current and future feature roadmap, as well as vital for the integration of external acquisitions. In this role you’ll head several teams to deliver high quality technology products/services, working in partnership with technical and product leadership. 

As a Software Engineer in our Data Platforms team you’ll be building and maintaining the foundation of our analytics systems. You will be working with several engineering teams to build services that collect data for later analysis. Most services are built using Python hosted on our Kubernetes cluster and populate an HDFS data lake.

Prototype new app and feature ideas and explore new technologies that are at the forefront of mobile technology. Design and implement new features, create UI, debugging, data modeling. Collaborate across disciplines with team members representing product, design, web development, and server side engineering. Maintain apps, listen to community and fix issues that arise. Mentor software engineers at varying levels of experience.

Squarespace is looking for a talented Payroll Lead to scale our Payroll function to meet the needs of our growing company. You will work on our People Operations team and partner closely with Legal and Finance. The People Operations Team builds compliant programs and processes that ensure seamless support of our growing organization. As the next member of our team, your work will support this through the preparation, distribution, and reporting of our payroll. 

Squarespace is seeking a Facilities & Workplaces Services Manager who will be responsible for managing the day-to-day office facilities and infrastructure operations within the Squarespace occupied space at our NYC headquarters. In this job, no two days are ever the same. You’ll thrive in a fast-paced, ever-changing environment and will use your knowledge, diligence and creativity to promote an engaging and award winning office culture. 

Squarespace is looking for an engineer to come on board and own major portions of our security programs in both our production and corporate environments. You will partner with teams across the organization to build programs that secure the platform powering millions of websites. You will be an expert on all things security across the engineering organization. You will report into the team lead. This role is based in our NYC office.

The Site Reliability Engineering (SRE) teams are looking for experienced and passionate software and systems engineers who possess backgrounds in programming, distributed systems, and networking to help in ensuring that customers around the world can access Squarespace sites, that they load quickly, and that all of the features work. We work together with the product teams to maintain the reliability of our features that are backed by a fleet of microservices, with the infrastructure teams to grow our current data centers and build new ones, with the data teams to tackle challenging “big data” issues, and the security teams to keep a close eye on the latest vulnerabilities and protect our product, infrastructure and networks.

Squarespace lies at the intersection of design and engineering. Fueled by our mission to empower individuals, and to democratize design, our goal is to provide the tools for people with creative ideas to succeed online. Our design team is at the foundation of every project—from new product features and award-winning templates, to advertising campaigns and beyond. We foster an entrepreneurial yet supportive environment where design defines us,

Write server-side code, create high-volume production applications, and develop prototypes quickly. Develop new features into the Squarespace platform, building backend services with Java. Collaborate with other engineers and designers to provide strong customer-focused experiences. Ensure the reliability of systems essential to Squarespace users and businesses powered by Squarespace. Practice disciplined software engineering (e.g. automated testing, code reviews, and writing beautiful, readable code). Actively contribute to team and company standards. Mentor junior team members.

Squarespace is looking for a Senior Design Program Manager (DPM) to lead design programs that empower craft, methods, and processes to optimize design output. The senior DPM leads design teams and partners with design managers to push design forward. You'll work collaboratively with product managers, designers, content strategists, user researchers, engineers, and technical program management to understand, plan, and support product goals. You will report to the Head of Design Program Management.

Squarespace is seeking a paid social strategist to join our Media & Acquisition team and elevate our presence across performance-driving campaigns, focusing on paid social in both domestic and international markets. We are looking for a hard-working, detail-oriented, and results-driven paid social marketer to join our collaborative team of digital marketing experts. Our Media & Acquisition team sets itself apart by being both rigorous and experimental, and we seek team members who can maintain that balance. If you are excited by data, passionate about creative audience definitions, devoted to flawless execution, and motivated to continuously improve, we’d love to meet you.

Squarespace is looking for a social and search strategist to join our Media & Acquisition team to help us accelerate growth for Squarespace Scheduling, powered by Acuity. This role will be responsible for accelerating Squarespace Scheduling’s growth by using paid media to acquire new customers. The ideal candidate has expertise in advertising on social, programmatic platforms, takes a data-driven approach to media buying and has solid marketing acumen. They should be eager to partner with the Squarespace Scheduling team to bring their product to new audiences. This role requires you to be scrappy and move fast as well as leverage Squarespace’s resources and best practices to achieve scale. If you are passionate about social and programmatic advertising, excited by a digital-first approach to acquisition, devoted to flawless execution, and motivated to continuously improve-- we’d love to meet you.

Squarespace is seeking a Facilities & Workplace Services Coordinator to ensure that our office operations are running at peak efficiency and effectiveness. In this job, no two days are ever the same. You thrive in a fast-paced, ever-changing environment and are passionate about using systems thinking and creativity to deliver the kind of exceptional employee support that makes Squarespace one of the top companies to work for in New York City. 

Squarespace is looking for a Campus Recruiting Program Specialist to support talent acquisition through intern program management, recruiting event execution, and external partnerships. A program manager and relationship builder, you will work with internal and external partners to increase brand awareness and help Squarespace scale. You’ll support Campus and Industry Recruiters, Talent Brand, and Diversity & Inclusion to source, vet, select and maintain external partnerships. If you’re looking for a dynamic role at the center of recruiting, event planning, and project management, this may be for you. This role reports to the Team Lead, Recruiting Programs and Operations and is based in our New York headquarters.

Mentor software engineers at varying levels of experience. Prototype new app and feature ideas and explore new technologies that are at the forefront of mobile technology. Collaborate across disciplines with team members representing product, design, web development, and server side engineering. Maintain apps, listen to community and fix issues that arise. Design and implement new features, create UI, debugging, data modeling.

We are looking for a highly motivated Business Operations Manager to provide support to all of Channels & Services. You will have the opportunity to be involved in varying business initiatives and will collaborate with colleagues across the organization to drive data driven decisions and impact. You have an entrepreneurial spirit and are excited to work in a new area of a business helping to shape its success.

At Squarespace, Customer Operations empowers users via scalable self-help tools, personalized support and customer advocacy. Our team runs 24/7 with over 300 people based in New York, Dublin and Portland. As a Business Intelligence Manager, you'll lead qualitative and quantitative research efforts in Customer Operations. This role will design and execute innovative research studies that build upon our foundational understanding of the Customer Operations ecosystem — and unlock actionable insights that move our business forward.  This position requires strong leadership, communication, and relationship skills as well as strong problem solving and analytical skills. Success in this role means you are able to work with stakeholders across geographies, businesses, and functions. 

Squarespace’s HR Business Partner team is seeking a Manger, HR Business Partner to drive people initiatives across our Product, Strategy, and Channels & Services organizations and lead a team of two. In this role, you will partner closely with management and employees on people-related issues such as employee relations, coaching, development, compensation, organizational development and much more. 

As the Director of Product, Web Presence, you’ll develop high level product strategy, goal setting, product reviews, career development, team culture, and group operations to ensure we build an engaged product organization that ships great products. You’ll shape the direction of not only our existing products but also create and deliver new products to further differentiate Squarespace and strengthen our position in the market.