Jobs at Standard Template Labs

Owns security engineering across AWS and Kubernetes infrastructure, including detection and incident response, automated vulnerability remediation, credential security, supply chain security, and secure AI agents. The role requires production software development and hands-on cloud-native security expertise, with opportunities to build security capabilities from the ground up for an AI-first platform.

Own the AI agent’s voice, behavioral guidelines, interaction-quality rubric, handoff behavior, and exemplar library. Review transcripts, identify recurring issues, provide precise engineering feedback, and rewrite poor responses. The role requires excellent plain-English writing, strong editorial judgment, experience maintaining standards across high-volume interactions, and comfort working with a rapidly changing product.

Lead a small engineering team while remaining hands-on in designing, building, and shipping production software. Own complex technical initiatives, set architectural direction, mentor engineers, remove technical blockers, and collaborate with Product and Design. The role focuses on distributed systems, cloud-native architecture, software quality, technical execution, and scalable AI platform features.

Own enterprise customer engagements from initial discovery through deployment and go-live. Translate customer challenges into use cases, define success criteria, manage pilot timelines, coordinate with engineers, drive adoption, train users, and relay feedback to product and engineering teams. The role also helps create scalable deployment processes in an ambiguous, early-stage startup environment.

Build and deploy proactive AI agents that resolve enterprise service requests end-to-end. Responsibilities include developing agent harnesses, tooling, and information sources; scaling agent infrastructure for millions of users; defining agent user experiences; evaluating and optimizing model performance; and ensuring reliability, scalability, and cost efficiency. The role also involves full-stack ownership, customer-focused product delivery, and operational excellence.

Own AI-powered workflow features from customer discovery through launch and iteration. Work directly with enterprise customers to understand IT, support, and operations workflows, translate ambiguous needs into product requirements and roadmaps, and partner with engineering and design to deliver scalable solutions. Use customer feedback, product usage, and operational metrics to improve shipped features.

Create motion-graphics-led product videos, walkthroughs, tutorials, interviews, and social content from concept through final delivery. Own storyboarding, filming, editing, animation, and platform-specific packaging. Establish video visual standards, templates, workflows, and asset libraries while collaborating with Design and Marketing leaders. Manage deadlines, external creative resources, and performance tracking. The role requires expert After Effects skills, camera and audio proficiency, strong storytelling, and in-person work in New York City.

Lead product design for an AI-powered service management platform. Design conversational AI experiences and dynamic interfaces, build and test interactive prototypes using AI coding tools, collaborate with engineering and product, and help evolve the design system. The role requires rapid iteration, customer testing, strong design craft, component-based UI expertise, and comfort working in a high-ownership startup environment.

Executes B2B growth marketing across social, email, website, field events, outbound, and account-based marketing campaigns. Writes multi-channel content, plans customer events, partners with sales, explains technical products to enterprise IT buyers, analyzes campaign performance, and rapidly tests and reallocates resources. The role is an on-site, early-career position with event travel as needed.

Deploy and customize the company’s AI-native IT service platform within enterprise environments. Build production integrations, data pipelines, agent workflows, and internal tooling; connect ticketing, identity, device management, and knowledge-base systems; own live customer deployments; and relay customer insights into product improvements. The role involves close customer collaboration, occasional on-site deployment work, and hands-on software development using Python and TypeScript.

Full-cycle new-business seller responsible for prospecting, outbound pipeline generation, and closing B2B SaaS deals with IT leaders at growing organizations. Manage high-volume opportunities, forecast accurately, keep CRM current, and collaborate with the CEO, engineers, and product to refine positioning and product feedback.

Own full-cycle new-business sales for mid-market IT/service leaders: prospecting, outbound pipeline, discovery, evaluation, negotiation, and close. Sell an AI-native service management platform, partner cross-functionally with CEO, engineers, and product, maintain CRM and forecasts, and travel to customers and events as needed.

As a Front-End Engineer, you'll design and develop user-friendly interfaces using modern frameworks, improve performance, and collaborate with teams to integrate AI-driven tools.

Design and develop systems for AI-native enterprise management, focusing on scalability, maintainability, code quality, and collaborative engineering practices.

The Senior Software Engineer will architect and evolve a multi-tenant data model, design scalable backend services, and drive decision-making for data-layer performance, ensuring scalability and reliability for enterprise customers.

Full-cycle enterprise salesperson responsible for prospecting, technical evaluation, negotiation, and closing new-logo SaaS accounts. Build pipeline from scratch, manage multi-threaded deals with technical and executive stakeholders, partner with CEO and product teams, maintain CRM and forecasts, and represent the company on customer visits and events.