Jobs at Staples

Lead enterprise healthcare print sales by building executive relationships, negotiating complex contracts, driving national revenue and profitability, developing account strategies, coordinating cross-functional teams, expanding wallet share, and managing a $12M-$30M portfolio to deliver $4M-$8M in annual growth.

Manage new customer account setup and onboarding documentation, validate customer and billing information, coordinate with credit/field sales, enter and track data in internal systems and Excel, troubleshoot account or system issues, and support process improvements to meet service-level expectations.

Drive growth and profitability for a ~100-account book by securing incremental and renewal contracts with economic and technical buyers. Conduct daily outbound virtual selling, partner with outside developers and category experts, use CRM and analytics tools to prioritize activities, negotiate pricing, implement program compliance, and manage customer relationships across sites and end users.

Own retention, repeat purchase, and loyalty across Quill.com. Define strategy and roadmap, optimize customer journeys, run A/B tests and analytics, collaborate cross-functionally, and measure improvements in retention and lifetime value.

Lead and develop a sales engineering team to onboard complex enterprise customers, oversee end-to-end onboarding projects, partner with sales, manage workload and metrics, resolve escalations, design scalable onboarding solutions, and drive process improvements using data.

Own and grow strategic enterprise accounts—especially Olympic/LA28 sponsors—by developing account strategies, increasing revenue and margin, recommending merchandise solutions, negotiating contracts, coordinating internal teams, conducting on-site customer events, and managing sales budgets and performance.

Manage day-to-day telecom operations and a team supporting enterprise voice, unified communications, and contact center platforms. Oversee implementations, upgrades, vendor/carrier relationships, telecom expense management, incident resolution, reporting, and cost optimization to ensure reliable, secure, and scalable telecom services across stores, contact centers, and corporate locations.

Design, configure, and administer the Splunk observability platform for enterprise-scale log and event ingestion. Optimize pipelines for performance, cost, and retention; integrate Splunk with cloud platforms (AWS, Azure, Kubernetes), CI/CD and deployment tools (Puppet, Ansible), and enterprise systems (ServiceNow, PagerDuty). Implement automation using Python/Bash, manage Splunk apps/roles, and support observability and APM initiatives while collaborating within SAFe using Jira and Confluence.

Lead strategy, roadmap, and scaling of enterprise AI/ML platforms (including GenAI and agent frameworks). Enable cross-functional teams to build, deploy, govern, and operate production-grade AI solutions; define architecture and guardrails; track adoption, reliability, cost, and developer productivity; partner with Security, Privacy, Cloud, and vendor partners; and drive platform delivery through agile execution.

Lead architecture and evolution of enterprise observability platforms (APM, infrastructure monitoring, session replay, log analytics). Define integration patterns, telemetry standards, and governance. Partner with Engineering, SRE, Product, and Infrastructure to embed observability best practices, evaluate new technologies (OpenTelemetry, distributed tracing, AI-driven observability), drive platform standardization, and manage vendor relationships to improve MTTD/MTTR and system reliability.