Teams at Strella

Own key customer relationships, renewals, retention, and expansion revenue while building Strella’s customer success function. Develop onboarding, QBR, renewal, health-score, and adoption playbooks; establish tracking metrics and dashboards; manage and coach Customer Success staff; and partner with Sales, Product, Engineering, and Marketing. The role requires strategic account leadership, process building, commercial ownership, and readiness to scale a team in a fast-growing B2B SaaS startup.

Generate outbound pipeline and book meetings through email, LinkedIn, calls, and events; maintain CRM data; represent the company at conferences; collaborate cross-functionally to refine GTM, experiment with AI tools, and improve sales playbooks.