Teams at SuperDial

Owns customer trial operations from intake through results delivery and deployment handoff. The role translates customer needs into workflows, scripts, metrics, and quality standards; tracks performance; diagnoses root causes; drives cross-functional corrective actions; and builds scalable playbooks, dashboards, automation, and operating systems. Requires strong operational judgment, analytical ability, customer-facing communication, and experience managing complex workflows in commercially visible environments.

Analyze engagement and usage data to identify customer journey friction, lead quality initiatives, and improve call center and support workflows. Redesign processes, automate operations, track performance, and collaborate with Product, Customer Success, and Engineering to implement scalable systems. Present data clearly while managing multiple priorities in a fast-paced startup environment.

Serve as a business-minded legal partner across commercial contracting, corporate matters, employment, privacy, healthcare compliance, product counseling, AI, and general business issues. Negotiate enterprise technology agreements, advise leadership and cross-functional teams, support HIPAA and data protection needs, manage outside counsel, and build scalable legal templates, policies, playbooks, and approval processes.