Teams at Supermove

Own multiple customer software implementations from discovery through go-live and handoff. Configure pricing, tariffs, billing, commissions, account structures, accounting integrations, van-line connections, AI agents, and workflows. Lead testing, training, troubleshooting, launch schedules, and customer communications. Translate issues into bug reports and product requests, improve implementation templates and QA processes, and help define future configuration and AI capabilities.

Build, deploy, and improve AI agents for enterprise moving companies. Responsibilities include writing production code, designing AI workflows, integrating customer systems, debugging agent failures, optimizing prompts and evaluations, leading customer deployments, and translating recurring customer needs into scalable product features. The role combines software engineering, AI implementation, technical delivery, and direct collaboration with customer leadership.

Own enterprise customer relationships from implementation through first renewal. Lead complex rollouts, coordinate cross-functional teams, plan onsite sessions, configure AI agents and workflows, monitor performance, prove ROI, provide product feedback, manage risks, and drive account expansion. The role requires technical fluency with APIs, webhooks, data flows, and AI systems, plus the ability to communicate effectively with executives and operational teams.