Jobs at Surescripts

Leads Analytics Business Partners responsible for enterprise analytics intake, prioritization, pod backlogs, cross-pod dependencies, quarterly planning, and delivery outcomes. Manages and develops the ABP team while partnering with business, data engineering, analytics, data science, governance, and product teams. The role promotes reusable data assets, evaluates business value, and improves analytics delivery practices. Requires extensive healthcare or analytics experience, agile delivery expertise, stakeholder leadership, and people management.

Design, develop, test, troubleshoot, and support high-volume software applications in an Agile environment. Collaborate with architects, product partners, customers, and engineers throughout the software development lifecycle. Participate in design and code reviews, automated testing, production monitoring, security, observability, and continuous improvement. Use approved AI-assisted development tools responsibly across coding, testing, debugging, analysis, and documentation while ensuring software quality, security, performance, and maintainability.

Design, develop, troubleshoot, and support secure, high-volume software applications in an Agile environment. Provide technical leadership across the software development lifecycle, lead code and design reviews, establish automated testing, monitor production systems, and improve quality practices. Collaborate with architects, product partners, customers, and engineers while mentoring team members. Build and maintain AI-enabled components responsibly, applying security, privacy, governance, observability, and compliance standards.

Owns the retrospective prior authorization product portfolio, including vision, strategy, customer discovery, roadmap, prioritization, feature definition, release planning, and product outcomes. Partners with technical, strategy, marketing, analytics, design, and delivery teams to guide development and go-to-market activities. Acts as a subject-matter expert, supports product excellence, mentors team members, and applies AI-assisted product management practices.

Owns and scales the commercial sales enablement program across sales, account management, and sales development. Designs onboarding, continuing education, playbooks, competency standards, assessments, and KPI reporting. Partners cross-functionally to align training with commercial outcomes, manages Highspot and Salesforce enablement platforms, deploys AI coaching, and governs the program roadmap. Requires strong instructional design, facilitation, sales methodology, program management, applied AI, and enterprise enablement experience.

Build and lead Surescripts’ commercial analytics function, including governed Salesforce and CRM data models, KPI definitions, dashboards, forecasting, pipeline analytics, customer journey insights, automated reporting, quota modeling, and territory planning. Manage an analyst and partner with Sales, Marketing, Finance, Data, and Business Applications. Present actionable recommendations to senior leaders while improving data quality and enabling self-service analytics.

Develop, test, troubleshoot, and support high-volume software applications in an Agile environment. Collaborate with architects, product teams, customers, and engineers throughout the software development lifecycle. Participate in design and code reviews, automated testing, production monitoring, security and privacy practices, and root-cause analysis. Use approved AI-assisted development tools responsibly across coding, testing, debugging, documentation, and delivery while maintaining accountability for software quality, reliability, performance, and maintainability.

Leads the Product Development Lifecycle across Product Innovation, Software Engineering, and Product Quality. Establishes governance, metrics, dashboards, tooling strategy, investment frameworks, and cross-functional operating practices. Drives AI adoption throughout product operations, improves lifecycle efficiency, and partners with senior leadership on prioritization and resource alignment. Builds and manages the product operations function while fostering continuous improvement and organizational transformation.

Provides senior corporate, regulatory, commercial, healthcare, privacy, and intellectual property legal counsel. Drafts and negotiates customer, vendor, licensing, data use, and other business agreements; advises on product compliance, contracts, marketing materials, and risk strategies; manages legal projects and outside counsel; and supports federal, state, and industry compliance activities.

The HR Director partners with business leaders on employee relations, organizational design, performance management, talent and succession planning, workforce planning, compensation, learning and development, and organizational change. The role leads people initiatives, coaches managers and employees, drives career development programs, uses AI tools to streamline HR processes, and supports strategic goals and special projects in a technology environment.

The Senior Analytics Business Partner shapes data and analytics roadmaps, prioritizes development backlogs, translates business needs into technical requirements, and coordinates delivery with engineering teams. The role serves as a liaison among business stakeholders, customers, and data teams; supports data governance; documents workflows and use cases; manages user acceptance testing; communicates progress; and helps deliver sustainable analytical solutions in healthcare technology.

Build and extend automated enterprise data governance and quality frameworks. Define measurable trust rules, data contracts, validation and certification workflows, metadata, lineage, tagging, and trust scoring across a cloud data platform. Integrate governance checks into developer workflows and Collibra, coach engineering and product teams, and establish organization-wide data trust standards. The role requires strong SQL, BigQuery or comparable warehouse experience, and expertise with data quality or observability tools.

Supports clinical data analysis, workflow improvement, solution requirements, project coordination, clinical content, dashboards, and customer engagement. Serves as a clinical subject matter expert, applying healthcare terminologies, data standards, SQL, Excel, and analytical tools to generate insights from EHR data. Collaborates with EHR vendors, pharmacies, payers, and internal teams on health IT initiatives and clinical solutions, including AI-enabled capabilities.

Lead enterprise AI initiatives as a principal engineer and solution architect. Design, prototype, and deploy scalable generative AI, RAG, agentic AI, and predictive solutions. Translate business needs into technical requirements, evaluate technologies and vendors, conduct architecture reviews, and establish AI engineering, trust, safety, monitoring, and compliance standards. Mentor engineers and guide responsible AI practices across customer-facing products and internal operations.

The Data & Analytics team at Surescripts transforms healthcare data into actionable insights, collaborating with various stakeholders to support critical decisions across the healthcare ecosystem.

Lead technical design and delivery of enterprise AI solutions (generative AI, RAG, agentic AI, predictive models). Own architecture, deployment, responsible AI standards, vendor evaluations, prototyping, CI/CD/LLMOps, monitoring, and mentor engineers while aligning solutions to business outcomes and regulatory best practices.