Teams at Synapse Health

Investigate and triage patient safety events, complaints, and adverse incidents for DME operations. Conduct root cause analyses, assess risk and escalate high‑risk cases, support regulatory reporting and CAPA/QAPI initiatives, and partner with cross‑functional teams to improve quality and compliance.

Lead the migration from legacy Azure services to a Kubernetes-based, containerized microservices platform. Design, build, and scale infrastructure, implement observability (monitoring/alerting/logging), drive incident response and SLOs, automate with IaC and CI/CD, optimize cost and networking, mentor teams, and document systems to ensure reliable, scalable healthcare platform operations.

Designs and delivers call center training (onboarding, role-specific, soft skills, just-in-time), applies ADDIE instructional design, assesses competency via simulations and call evaluations, partners with operations to close performance gaps, and provides coaching and continuous improvement for frontline teams.